Digital Workplace Specialist – £41,200 – £45,000 – Permanent
Join us and be part of a mission‑driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge—supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.
About Our Team
Our Digital Workplace team is dedicated to creating a seamless, empowering technology experience for every colleague. We partner closely with employees, People & Culture, IT Operations, Facilities, and senior leaders to ensure the tools people rely on every day are intuitive, reliable, and accessible. From supporting collaboration spaces and hybrid‑working technology to enabling secure, productive device use, the team plays a key role in shaping how people work across the organisation.
Qualifications
- Experienced in providing effective first and second‑line support, resolving incidents and requests within agreed SLAs and maintaining positive user‑satisfaction scores.
- Committed to delivering inclusive, user‑centred customer service, communicating clearly and respectfully with colleagues at all levels.
- Confident helping users with Windows 11, Microsoft 365, and collaboration tools, providing clear training, mentorship and addressing problems efficiently.
- Experienced in configuring and maintaining laptops, mobile devices, and peripherals across Windows and Apple environments, ensuring accurate setup and timely issue resolution.
- Capable of coordinating user access through Active Directory or similar tools, creating and updating accounts accurately and in line with access‑control policies.
- Skilled in problem solving and organising your workload, consistently prioritising tasks and meeting deadlines.
- Capable of supporting AV systems, meeting‑room technology, and hybrid‑working setups, ensuring smooth operation for meetings and events.
- Familiar with asset management, device lifecycle processes, or ITSM reporting, maintaining accurate records to support operational decisions.
Your New Role
- Act as an approachable first point of contact for in‑office digital workplace support, ensuring employees receive a consistent, high‑quality, user‑centred service experience.
- Deliver Level 1 and Level 2 support across in‑person, phone, and remote channels, resolving issues with devices, operating systems, applications, collaboration tools, AV, and telephony to minimise disruption.
- Manage and resolve incidents and service requests through the ITSM platform, maintaining clear communication and meeting agreed service levels.
- Escalate complex or unresolved issues to specialist teams with accurate documentation and effective handover to support timely resolution.
- Configure, deploy, and support end‑user devices and software, ensuring smooth onboarding and offboarding experiences for starters, movers, and leavers.
- Provide proactive support for workplace technology, including meeting rooms, AV equipment, and hybrid‑working setups to ensure reliable, disruption‑free meetings and events.
- Maintain accurate user access, asset records, and stock levels, and contribute to continuous improvement by identifying recurring issues, updating knowledge articles, and supporting Digital Workplace initiatives.
Overview Of Benefits
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
- Life assurance, income protection, and travel insurance.
- Private medical cover and access to the company doctor.
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
- Variety of snacks and beverages available in the office.
- Healthy lifestyle reimbursement and anniversary trips.
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan).
Sage is a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.
We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.
Closing date for applications: Tuesday 26th May 2026. To ensure we can give each application the attention it deserves, we encourage you to submit your application as soon as possible to be considered.
Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.
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