Product Lead – User Experience – Central Government

Product Lead – User Experience

Hybrid working – minimum 3 days on site in Kilburn / Westminster

£68,112 per annum + London AllowancePermanent

Willing and eligible to undergo CTC

Spinwell is recruiting for a Product Lead for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE PRODUCT LEAD

• Be the primary point of contact for UX stakeholders, ensuring clear communication and alignment on the UX product vision, priorities, and progress.
• Engage with stakeholders and SMEs to assess needs, priorities, and resource implications.
• Manage and support functional SMEs, ensuring high quality delivery, capability development, and effective collaboration.
• Align with peer Product Leads to ensure consistent approaches, shared standards, and cross product alignment across the Met.
• Demonstrate strong functional expertise, with the ability to make configuration changes within Oracle Fusion UX (e.g., Journeys, Redwood pages, self service flows) or guide SMEs/technical partners to implement them.
• Support operational teams with changes including testing cycles, release readiness, and change management activities.
• Translate user needs and organisational priorities into actionable product features, using structured prioritisation, negotiation, and value driven decision making.
• Proactively identify opportunities to enhance customer and user experience across other lines of business, ensuring UX improvements align with broader organisational goals.
• Use evidence (analytics, adoption, compliance metrics) to identify trends and inform UX enhancements with meaningful business impact.
• Maintain strong understanding of the Oracle Fusion technology stack, Redwood UX tools, Journeys, ServiceNow integrations, and related platforms that support UX.
• Work closely with internal and external development teams, including Oracle partners and technical suppliers, to deliver UX enhancements.
• Prepare and present UX proposals and technology recommendations to senior leadership, with clear articulation of benefits, costs, and required decisions.
• Drive continuous improvement in UX capability and digital experience, aligned to New Met for London priorities.

SKILLS/EXPERIENCE OF THE PRODUCT LEAD

• 5+ years of product management or functional experience, with at least 2 years focused on UX, employee experience, CRM, or portal solutions within SaaS environments.
• Proven experience as a Product Manager, Product Owner, or Functional Lead within an enterprise SaaS or internal product setting.
• Strong understanding of Oracle Fusion Cloud (including Journeys, Redwood UX, HCM/ERP self service).
• Public sector experience desirable, policing experience advantageous.
• Experience managing technology development or implementation projects.
• Experience leading a small team of analysts or functional SMEs, providing direction, coaching, and technical oversight.
• Experience shaping product strategy and building roadmaps aligned to business strategy.
• Strong understanding of public sector shared services and related challenges.
• Experience owning or managing a functional enhancements backlog within a complex SaaS environment.
• Educated to a high level, with strong understanding of SaaS based UX products and cloud technologies.
• Practical knowledge of end to end business processes relevant to Oracle UX (HR, Finance, Procurement etc.).
• Knowledge of public sector shared services and the complexities they face.
• Strong knowledge of Oracle Cloud UX components (Journeys, Redwood UX, self service flows) and/or ServiceNow portal capabilities.
• Understanding of best practice ERP UX models and modern industry UX platforms.
• Detailed knowledge of product lifecycle processes, including UX discovery, prototyping, testing, and change management.

If you are a Product Lead, apply now or send your CV to Spinwell!

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