Level 2 EUC Engineer – 6 month contract

The Role

We are seeking a Level 2 EUC Engineer to support within a large‑scale enterprise device migration and workplace transformation programme. The role will support business‑critical applications during deployment, migration, and post‑migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.

The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.

Day-to-day at Ekco

• Provide Level 2 support for EUC devices and applications within a complex IT environment
• Support application readiness and testing activities during device migration deployments
• Assist with troubleshooting application compatibility and user access issues
• Facilitate the onboarding of EUC devices into new environments
• Support software installations, upgrades, and deployment activities
• Work closely with EUC and deployment teams during migration and cutover phases
• Escalate unresolved or complex issues to Level 3 support teams where required
• Support incident, request, and change management processes in line with ITIL standards
• Maintain accurate support documentation, ticket updates, and knowledge base articles
• Assist with application validation following migrations, patching, or updates
• Coordinate with business users to support issue resolution and user acceptance activities
• Monitor recurring issues and contribute to continuous service improvement initiatives
• Support hardware replacement and endpoint refresh activities
• Liaise with third‑party vendors and support providers as needed

Requirements

• Experience providing Level 2 EUC and application support within enterprise environments
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows‑based applications and endpoint environments
• Familiarity with:
  • Microsoft Windows 10/11
  • Active Directory
  • SCCM
  • Citrix or VDI environments
  • Application packaging
  • Kiosk Mode and other techniques as required
• Experience using ITSM tools such as ServiceNow or equivalent
• Understanding of software deployment and endpoint support processes
• Ability to manage multiple support requests in fast‑paced project environments
• Strong communication and stakeholder engagement skills
• Experience in a GMP IT/OT environment

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