Technical Account Manager

Due to growth and investment a long standing food manufacturer are looking for a Technical Account Manager!

This is a customer-facing role responsible for delivering technical excellence across complex supply chains. You’ll manage retailer relationships, oversee end-to-end product specifications, lead quality and compliance initiatives, and drive continuous improvement across suppliers and internal teams.

Key Responsibilities

• Act as the primary technical contact for customers
• Manage complaints, rejections, non-compliance and crisis situations
• Own product specifications and technical systems
• Drive supplier performance, compliance, ESG, and quality improvement plans
• Deliver KPIs and year-on-year improvement targets
• Support product launches, shelf-life validation and critical path activities
• Attend customer and supplier audits (UK and occasional overseas travel)

About You

• QCF Level 5-6 (or equivalent) in a relevant discipline
• 3-5 years’ retail head office experience within technical/commercial functions
• Experience within short shelf-life food supply
• Strong stakeholder management and project delivery skills
• Confident, organised and commercially aware
• Full UK driving licence required.

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