{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Instruments Service Engineer”, “description”: “
Instruments Service Engineer
Location: North London / Anglia area.
Main Responsibilities
- Provide service that meets customer requirements and expectations, and increase profitable business for the Instruments Department among existing and new customers.
- Maintain a continual assessment of the market to gain comprehensive awareness of customer and competitor activity, ensuring opportunities and threats are identified and acted on.
- Maintain up‑to‑date records to allow accurate monthly reporting for inclusion in the Instruments Manager’s monthly report.
- Provide breakdown and service cover within own territory or others if required.
- Provide next‑day service when necessary to ensure customers receive prompt attention while keeping downtime to a minimum.
- Provide installation and training assistance when required to ensure new equipment is installed promptly and efficiently, ensuring customer satisfaction.
- Visit customers who may have had ongoing problems, accurately assess the situation, and give feedback to the Instruments Manager for a decision on any further action.
Requirements
- GCSE‑level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field‑based optical experience.
- Ability to work alone and within a small team.
- Ability to work under pressure and to tight deadlines.
- Ability to make decisions and act upon problems quickly.
- Excellent fault‑finding/diagnostic skills.
- Excellent knowledge of IT, networking and connectivity.
- Excellent communication skills.
- Excellent customer‑facing skills.
Desirable
- Extensive knowledge of company products and systems.
Company: EssilorLuxottica
Location: London
Job Description:
Instruments Service Engineer
Location: North London / Anglia area.
Main Responsibilities
- Provide service that meets customer requirements and expectations, and increase profitable business for the Instruments Department among existing and new customers.
- Maintain a continual assessment of the market to gain comprehensive awareness of customer and competitor activity, ensuring opportunities and threats are identified and acted on.
- Maintain up‑to‑date records to allow accurate monthly reporting for inclusion in the Instruments Manager’s monthly report.
- Provide breakdown and service cover within own territory or others if required.
- Provide next‑day service when necessary to ensure customers receive prompt attention while keeping downtime to a minimum.
- Provide installation and training assistance when required to ensure new equipment is installed promptly and efficiently, ensuring customer satisfaction.
- Visit customers who may have had ongoing problems, accurately assess the situation, and give feedback to the Instruments Manager for a decision on any further action.
Requirements
- GCSE‑level standard (or equivalent) Maths and English.
- Full driving licence that permits driving in the UK.
- Relevant industry and/or equipment experience.
- Field‑based optical experience.
- Ability to work alone and within a small team.
- Ability to work under pressure and to tight deadlines.
- Ability to make decisions and act upon problems quickly.
- Excellent fault‑finding/diagnostic skills.
- Excellent knowledge of IT, networking and connectivity.
- Excellent communication skills.
- Excellent customer‑facing skills.
Desirable
- Extensive knowledge of company products and systems.
#J-18808-Ljbffr…
Posted: May 17th, 2026