The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this 'Our Nottinghamshire Approach'. Watch the two minute animation to learn more.
Are you ready to be the first point of contact for families in need? As a Family Help Officer, you will play a vital role in Nottinghamshire's Multi-Agency Safeguarding Hub (MASH). This position is crucial in identifying the needs and services for children and families in Nottinghamshire. You will receive and triage referrals, ensuring that families receive the right support at the right time.
Responsibilities
- Receiving Referrals: Triage referrals related to child protection, safeguarding, and early help.
- Assessing Needs: Explore the needs of families and assess risks to determine appropriate support options.
- Making Decisions: Use your professional judgement to ensure families receive timely and effective support.
- Communication: Engage in difficult conversations with families and partner agencies, ensuring clarity and compassion.
- Documentation: Accurately record information on our internal database system (Mosaic) to maintain confidentiality and data protection.
Requirements
- A minimum of 2 years’ experience in Children’s Social Care, Early Help Services, or Customer Services.
- A good general education, ideally to NVQ level 3 or equivalent experience.
- Knowledge of relevant legislation and guidance affecting children and families.
- Strong IT skills, including experience with databases and word processing.
Desired qualities
- Excellent Communication: Ability to hold challenging conversations with empathy and respect.
- Problem-Solving Skills: Capability to make informed decisions under pressure.
- Interpersonal Skills: Build strong relationships with families, colleagues, and partner agencies.
- Organisational Skills: Manage time effectively and meet deadlines in a fast-paced environment.
Benefits
- A place to belong: A friendly, inclusive workplace where everyone is valued.
- Work‑Life Balance: Flexible working hours and hybrid working options.
- Professional Development: Opportunities for training, CPD, and career progression.
- Generous Leave: Annual leave plus 8 bank holidays.
- Supportive Environment: Access to an excellent occupational pension scheme and mileage payments.
Appointment to this post is subject to a Disclosure and Barring Service check.
Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Nottinghamshire County Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435503287__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=30803” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “West Bridgford” } } }The Children and Families Department takes a strengths-based approach to working with each other, children, young people and families, and our partner agencies. We call this ‘Our Nottinghamshire Approach’. Watch the two minute animation to learn more.
Are you ready to be the first point of contact for families in need? As a Family Help Officer, you will play a vital role in Nottinghamshire’s Multi-Agency Safeguarding Hub (MASH). This position is crucial in identifying the needs and services for children and families in Nottinghamshire. You will receive and triage referrals, ensuring that families receive the right support at the right time.
Responsibilities
- Receiving Referrals: Triage referrals related to child protection, safeguarding, and early help.
- Assessing Needs: Explore the needs of families and assess risks to determine appropriate support options.
- Making Decisions: Use your professional judgement to ensure families receive timely and effective support.
- Communication: Engage in difficult conversations with families and partner agencies, ensuring clarity and compassion.
- Documentation: Accurately record information on our internal database system (Mosaic) to maintain confidentiality and data protection.
Requirements
- A minimum of 2 years’ experience in Children’s Social Care, Early Help Services, or Customer Services.
- A good general education, ideally to NVQ level 3 or equivalent experience.
- Knowledge of relevant legislation and guidance affecting children and families.
- Strong IT skills, including experience with databases and word processing.
Desired qualities
- Excellent Communication: Ability to hold challenging conversations with empathy and respect.
- Problem-Solving Skills: Capability to make informed decisions under pressure.
- Interpersonal Skills: Build strong relationships with families, colleagues, and partner agencies.
- Organisational Skills: Manage time effectively and meet deadlines in a fast-paced environment.
Benefits
- A place to belong: A friendly, inclusive workplace where everyone is valued.
- Work‑Life Balance: Flexible working hours and hybrid working options.
- Professional Development: Opportunities for training, CPD, and career progression.
- Generous Leave: Annual leave plus 8 bank holidays.
- Supportive Environment: Access to an excellent occupational pension scheme and mileage payments.
Appointment to this post is subject to a Disclosure and Barring Service check.
Nottinghamshire County Council strongly encourages applications from all candidates from different walks of life, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
#J-18808-Ljbffr…