Food and Beverage / Events Supervisor

Job Description

Location: Northney Road

Job Title: Food and Beverage/Events Supervisor

Department: Food and Beverage

Reporting To: Operations Manager

Number of Hours: 40 hours per week

Primary Job Purpose: To provide an excellent guest experience through exceptional service to all our guests. While maintaining a high standard and achieving the maximum revenue and guest satisfaction.

Roles and Responsibilities

• To provide a superior guest experience and maximise revenue by promoting and upselling in the restaurant, bar and functions.
• Oversee and maintain the levels of standards within the food and Beverage areas.
• Ensure staff are visible and available to guests at all times.
• Work alongside the Restaurant and Bar Manager and support the stock levels for stock.
• Maintaining and Monitoring hygiene standards and practices.
• Co‑ordinate the preparation for service, including organising staff sections, cleaning and maintaining glassware and china.
• Checking layouts and preparation of tables including room service duties.
• Maximise the service opportunities for guests to ensure return visits.
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
• Be aware of and follow all Health and Safety procedures.
• Complete cash up, and closing on the bar and restaurants.
• Support the events team in the running of weddings, events and parties.

Key Skills

• Confident and approachable
• Good team work and can work well alone
• People management skills
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face to face complaints

Benefits

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Access to wellness programmes
• Share of Resort’s service charges on monthly basis
• Extra days holiday after 2 years

Skills Required

• High standards of presentation and organisation
• Great attention to detail
• Excellent written and verbal communication skills
• Ability to create efficient staff rotas
• Flexible approach to work
• Multi‑tasking and time‑management skills, with the ability to prioritise tasks.
• Team work
• Ability to understand peaks and troughs of industry and work within a budget

Attitude

• Confident and respectful
• Friendly, charming and informative
• Passionate about Customer Service
• Positive can‑do attitude
• High standard of personal appearance
• Respectful
• Conscientious
• Approachable and supportive

Required Criteria

• GCSE English grade C /4 or above
• GCSE Maths grade C/4 or above
• Microsoft Excel beginner level
• Experience working in hospitality or events
• Customer‑service experience.
• Experience of dealing with Customer complaints
• Experience of managing a team
• Knowledge of correct and effective recruitment practices
• Experience of reviewing and changing working methods for best practice.
• Experience of working to service delivery standards
• Weekend Availability

Desired Criteria

• Willingness to undertake further training. Microsoft Excel Intermediate level
• Experience of using Res‑Diary; Ez‑runner; Rezlinx;
• Experience of coaching and mentoring
• Knowledge of Fourth Hospitality System

Closing Date: Tuesday 30th June, 2026

Contract Type: fulltime

Salary: £27,996.00 Yearly

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