Technical Trainer

Key Responsibilities

• Lead the design and delivery of NavOne technical and role‑based training solutions for all Maples FS business areas.
• Work closely with the NavOne Project Team and SteerCo to align training with project phases, system releases, and business requirements.
• Partner with SMEs, functional leaders, and IT/NavOne system owners to identify training needs and prioritize learning initiatives.
• Develop instructor‑led training materials, system demonstrations, workflows, and user documentation.
• Collaborate with L&D colleagues to produce e‑learning modules (Articulate 360, Camtasia, screen‑capture content) and prepare training materials in multiple formats, including Microsoft Office Suite, Articulate 360, and Camtasia.
• Facilitate in‑person and virtual NavOne training sessions globally.
• Support new‑joiners with NavOne onboarding, including system navigation and role‑specific responsibilities.
• Maintain up‑to‑date training documentation on NavOne changes, enhancements, and release impacts.
• Provide monthly progress updates, adoption reporting, and insights to key stakeholders.
• Manage administrative tasks related to scheduling, reporting, and learning management system updates.
• Perform ad‑hoc duties related to technical training and systems adoption.

Qualifications

• Excellent academic background, ideally with a professional accounting designation.
• Minimum of 5 years’ practical experience in the Fund/Fiduciary Services environment.
• Demonstrable and practical experience in training delivery and design, especially on core client administration, billing and compliance systems.
• Strong interest and aptitude to work on training related projects, including both training design and delivery. Background in curriculum design, training preparation, and delivery across all formats.
• Strong written and oral communication skills.
• Proven track record of collaborating with other teams or functions and established relationship‑building skills for cross‑functional environments.
• Excellent project and time‑management skills – proven record of delivering on assigned projects as a team member or lead.
• Highly organised, self‑starter and detail‑focused with the ability to handle multiple projects simultaneously.
• Willing and enthusiastic communicator who enjoys facilitating sessions, presenting in various settings, and creating engaging learning environments.
• Analytical and pragmatic thinking with comfort in brainstorming with collaborators.
• Self‑motivated and proactive approach to work and personal development.
• Presentation skills and a commitment to continuous improvement in facilitation, training delivery and coaching.

Benefits & Rewards

• Comprehensive health coverage (medical, dental and optical).
• Competitive vacation packages.
• Educational assistance and professional development programmes.
• Pension plan.
• Life insurance.
• Travel insurance.
• Global mental wellness programme.
• Sports clubs and social activities.

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