Customer Operations Manager

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I am currently recruiting for a Customer Operations Manager on behalf of a well-established manufacturing and distribution business based in South Leeds.

This is a fantastic opportunity for an experienced operations or customer service professional to join a growing company in a key leadership position, overseeing customer operations, order management, and internal coordination across multiple departments.

Key responsibilities will include:

• Managing the customer operations / customer service team
• Overseeing order processing and delivery performance
• Improving operational processes and customer experience
• Working closely with warehousing, logistics, and production teams
• Managing KPIs, workflows, and team performance
• Handling escalations and driving service improvements
• Supporting business growth and operational efficiency

The ideal candidate will have previous experience within manufacturing, distribution, logistics, or supply chain environments and be confident managing teams in a fast-paced operational setting. Experience with ERP systems such as Business Central would be advantageous.

Please get in touch for more information or apply directly if interested.

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