Business Support Team Leader for DPS Service

Business Support Team Leader – Developmental Paediatric Service (DPS)

HCRG Care Group is looking for an experienced Business Support Team Leader to join our friendly Business Support Team in the Developmental Paediatric Service.

Package Description

• Salary from £26,250 depending on experience.
• Group pension.
• Free tea, coffee and milk at base location.
• Membership of My Reward Hub – discounts on everyday purchases and cash‑back offers.
• Access to wages as you earn them.
• Online and face‑to‑face support for mental and physical wellbeing, including healthy recipes, activity challenges, post‑trauma support, legal, debt and life‑management help, career coaching and counselling.
• eLearning, bespoke career pathways and opportunities for professional development through The Learning Enterprise.
• An open and just culture encouraging ideas for improving service delivery backed by £100,000 ring‑fenced innovation funding each year.

Working Hours

9 am – 5 pm, Monday to Friday. After training, potential flexibility to reduce on‑site days.

Job Responsibilities

• Provide day‑to‑day leadership and back‑office support to the Developmental Paediatric Service.
• Oversee appointment booking processes, open referrals, speak with parents and carers, cancel or rearrange appointments.
• Ensure high‑quality, patient‑centred administration.
• Support the admin team: supervision, one‑to‑ones, absence management, appraisals, training, fair workload allocation.
• Communicate professionally and confidentially with colleagues, parents and external partners.
• Work closely with managers and senior practitioners to meet referrals, appointments and service timelines consistently.
• Represent the Business Support function at meetings, contribute to discussions and continuous service improvement.
• Use sound judgement to make decisions and identify when issues should be escalated to senior colleagues.
• Support recruitment activities: shortlisting, interviewing and onboarding new team members as directed.
• Prioritise own workload while coordinating team tasks effectively in a busy, fast‑paced environment.

Essential Qualifications & Experience

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Qualification in supervisory or line management, or relevant experience to NVQ 4 or equivalent level.
• Administrative experience in a busy, customer‑facing environment.
• Line management experience.
• Excellent planning, organisational and time‑management skills.
• High levels of computer literacy – good working knowledge of Microsoft Office, including Outlook, Word and Excel.
• Ability to work as part of a team, with effective verbal and written communication.
• Ability to work with discretion, sensitivity and maintain confidentiality.
• Experience of HR processes.

Desirable

• Previous health or social care experience.
• Knowledge of clinical systems or databases.

Other Requirements

Successful applicant must be a car driver.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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