Ecommerce Manager

For over four decades, EVE LOM has been a pioneer in radiant skin health — fusing British heritage, artisanal craftsmanship, & botanical science & innovation to create skincare that embodies balance, purity, & timeless beauty.

Celebrated globally for its iconic cleansing balm & holistic approach to skincare, EVE LOM continues to evolve its legacy, bridging tradition & modernity.

Guided by a Three-Year Strategic Roadmap, the Brand is Focused On

• Driving cleansing leadership & global authority
• Building a second growth engine as it evolves into multiple categories & markets
• Fostering a relevant, consumer-focused brand & engagement strategy

Key Responsibilities

• Execute daily site operations, including product listings, collection updates, and the implementation of promotional activities (GWP, discounts, and landing pages).
• Lead the weekly and daily trade reporting, providing the leadership team with visibility on performance against forecast.
• Monitor inventory synchronization to ensure product availability aligns with our commercial and marketing calendar.

Content Execution & CRM

• Brief and deploy site banners and email/SMS campaigns via Klaviyo, ensuring every asset is optimized for conversion and mobile-first UX.
• Support the Marketing Global Brand Manager in translating the monthly content plan into high-performing, cohesive and brand aligned on‑site experiences.
• Conduct rigorous testing on all email flows, new segments and promotional setups to eliminate friction in the customer’s on‑site journey.
• Work as part of the brand team driving the media agency, optimizing SEO and Paid media strategies that meet brand goals.
• Work with Marketing to analyze and optimize copy, content and reviews strategies.
• Implementation of new subscription and Loyalty program.

Performance & Tracking

• Own Tracking Integrity—monitoring the click‑to‑session journey from paid media (Search/Social) to our Shopify stores.
• Collaborate with our performance agency to ensure our ad briefing and landing page strategy are perfectly aligned.
• Support in implementing, maximizing and monitoring our 2026 UX updates roadmap.

Operations & Customer Success

• Act as the secondary support for our Gorgias helpdesk, ensuring customer inquiries and logistics issues are resolved with a luxury standard “Resolution Rate.”

Candidate Profile

• Shopify Expert: Hands‑on experience managing a Shopify Plus store; strong technical expertise (ideally Shopify Plus), including store setup, theme customization, app integration, and backend administration.
• Klavi­yo Super User: Highly proficient in using Klaviyo to drive customer acquisition, conversion and retention, with hands‑on experience building and optimizing lifecycle flows, segmentation and testing.
• Experience in managing Gorgias and Yopto applications a strong bonus (Customer Service, Loyalty, Reviews).
• Team First: Proud to be part of the Eve Lom team and make things happen together! Approachable, collaborative, and brings an authentic hands‑on approach when working cross‑functionally.
• Analytical Confidence: Interpret data and identify the “what” and proactively propose actions or projects needed to improve performance (conversion rate, AOV, CAC, LTV, repeat rate, bounce rate).
• Detail Obsessed & Organized: Catches broken links or tracking tag errors before they go live; keeps team and self on track within work streams e.g. monthly content, email schedule (led in Asana).
• Commercial Drive: Motivated by revenue targets, customer retention, acquisition and proud of seeing a campaign drive a positive result.
• Eye for Content: Strong on‑site content, merchandising and customer journey instincts; proven success elevating on‑site education and SEO‑led content to drive organic traffic and improve conversion rates.
• Experience: 5‑7 years in a similar ecommerce trading role, working for a luxury skincare brand with a customer‑centric approach.

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