{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Service Team Leader”, “description”: “
We are looking for an experienced Customer Service Lead to oversee daily operations, handle escalated issues, and ensure a smooth customer experience.
What you’ll do
- Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
- Act as the first point of contact for escalated customer issues and ensure prompt resolution.
- Develop and implement processes to improve customer service efficiency and satisfaction.
- Monitor customer interactions, ensuring high-quality service and compliance with company standards.
- Work closely with production, logistics, and sales teams to address customer concerns effectively.
- Train and mentor customer service representatives to enhance their problem-solving and communication skills.
- Analyze customer feedback, identify trends, and provide recommendations for service improvements.
- Maintain accurate records of customer interactions and resolutions for reporting and analysis.
- Assist in setting team goals and performance metrics, ensuring continuous improvement.
What you bring
- Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
- Strong leadership skills with experience managing or mentoring a customer service team.
- Excellent problem-solving abilities with a proactive and customer-focused approach.
- Ability to handle difficult conversations and resolve issues effectively.
- Strong communication and interpersonal skills to liaise with customers and internal teams.
- Experience working with CRM systems and customer service software.
- Ability to analyse data and customer trends to improve processes.
- Strong organisational and multitasking skills in a fast-paced environment.
- Ability to work well under pressure and have attention to detail.
Why Join Us?
- Opportunity to work in a dynamic and growing manufacturing business.
- Supportive team culture with career growth opportunities.
- A chance to make a real impact by improving customer experience and service standards.
Benefits
- Companywide bonus scheme
- 25 days annual leave
- Service and recognition awards.
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance program which includes a 24/7 virtual GP service
- Cash health plan.
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Atkore”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435509324__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=851” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “West Bromwich” } } }Company: Atkore
Location: West Bromwich
Job Description:
We are looking for an experienced Customer Service Lead to oversee daily operations, handle escalated issues, and ensure a smooth customer experience.
What you’ll do
- Lead and support the customer service team in managing daily inquiries, complaints, and service requests.
- Act as the first point of contact for escalated customer issues and ensure prompt resolution.
- Develop and implement processes to improve customer service efficiency and satisfaction.
- Monitor customer interactions, ensuring high-quality service and compliance with company standards.
- Work closely with production, logistics, and sales teams to address customer concerns effectively.
- Train and mentor customer service representatives to enhance their problem-solving and communication skills.
- Analyze customer feedback, identify trends, and provide recommendations for service improvements.
- Maintain accurate records of customer interactions and resolutions for reporting and analysis.
- Assist in setting team goals and performance metrics, ensuring continuous improvement.
What you bring
- Proven experience in a senior customer service role, preferably in a manufacturing or industrial environment.
- Strong leadership skills with experience managing or mentoring a customer service team.
- Excellent problem-solving abilities with a proactive and customer-focused approach.
- Ability to handle difficult conversations and resolve issues effectively.
- Strong communication and interpersonal skills to liaise with customers and internal teams.
- Experience working with CRM systems and customer service software.
- Ability to analyse data and customer trends to improve processes.
- Strong organisational and multitasking skills in a fast-paced environment.
- Ability to work well under pressure and have attention to detail.
Why Join Us?
- Opportunity to work in a dynamic and growing manufacturing business.
- Supportive team culture with career growth opportunities.
- A chance to make a real impact by improving customer experience and service standards.
Benefits
- Companywide bonus scheme
- 25 days annual leave
- Service and recognition awards.
- Training and development opportunities
- Company Pension
- Life Assurance 4x salary
- Discounted Gym Membership
- Enhanced family friendly policies
- Free annual flu vaccination vouchers
- Employee assistance program which includes a 24/7 virtual GP service
- Cash health plan.
- Free home cyber security training
- Cycle to work scheme.
- Free onsite parking
37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm at our West Bromwich site.
#J-18808-Ljbffr…
Posted: May 17th, 2026