TP is seeking an Operations Manager in Glasgow to oversee BFSI contact centre operations. The role focuses on delivering compliant customer outcomes while managing performance metrics, leading teams, and ensuring financial targets are met. Successful candidates should possess strong operational leadership experience in BFSI environments, excellent analytical skills, and a Bachelor’s degree. TP aims to foster performance-driven cultures and encourages the development of OAMs. Knowledge of complaints handling and regulatory processes is essential.#J-18808-Ljbffr…
