As a customer‑facing support representative, you will provide technical support and guidance to Box users across several platforms, including web applications, desktop clients, mobile apps, third‑party integrations, and other tools. You will resolve user requests through channels such as Zendesk, community forums, phone support, and screen‑sharing sessions, and help improve the overall customer experience.
What You’ll Do
- Support and advise Box users across multiple platforms.
- Engage customers using clear communication to explain technical issues in user‑friendly terms.
- Address and resolve user requests via Zendesk, community forums, phone support, screensharing sessions, and other channels.
- Contribute to the success of Box by providing outstanding support and assistance.
- Collaborate with users to troubleshoot issues and offer effective solutions.
- Stay abreast of the latest product features and updates to provide accurate and timely support.
Who You Are
- Minimum 2+ years of experience in SaaS support or related technologies.
- Excellent written and verbal communication skills in English.
- Comfortable engaging with a high volume of customers via phone, email, and web‑based screen‑sharing.
- Team player who collaborates effectively with colleagues across support tiers.
- Ability to differentiate between technical and non‑technical users and tailor approaches accordingly.
Preferred Skills
- Fluency in another European language.
- Experience working with public APIs and object‑oriented programming.
- Experience with GCL and other relevant technology tools.
- Experience with AI‑powered products, automation tools, or intelligent workflows.
Benefits
- Benefit package includes pension, medical and dental coverage.
- Robust wellness program and 25 days of vacation (plus birthday off).
- Subsidized gym membership.
- Free lunch and daily snacks and drinks.
- EMEA HQ office at White Collar Factory on Old Street, with additional offices in Paris, Munich, Amsterdam, and Warsaw.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Box”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435511314__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }As a customer‑facing support representative, you will provide technical support and guidance to Box users across several platforms, including web applications, desktop clients, mobile apps, third‑party integrations, and other tools. You will resolve user requests through channels such as Zendesk, community forums, phone support, and screen‑sharing sessions, and help improve the overall customer experience.
What You’ll Do
- Support and advise Box users across multiple platforms.
- Engage customers using clear communication to explain technical issues in user‑friendly terms.
- Address and resolve user requests via Zendesk, community forums, phone support, screensharing sessions, and other channels.
- Contribute to the success of Box by providing outstanding support and assistance.
- Collaborate with users to troubleshoot issues and offer effective solutions.
- Stay abreast of the latest product features and updates to provide accurate and timely support.
Who You Are
- Minimum 2+ years of experience in SaaS support or related technologies.
- Excellent written and verbal communication skills in English.
- Comfortable engaging with a high volume of customers via phone, email, and web‑based screen‑sharing.
- Team player who collaborates effectively with colleagues across support tiers.
- Ability to differentiate between technical and non‑technical users and tailor approaches accordingly.
Preferred Skills
- Fluency in another European language.
- Experience working with public APIs and object‑oriented programming.
- Experience with GCL and other relevant technology tools.
- Experience with AI‑powered products, automation tools, or intelligent workflows.
Benefits
- Benefit package includes pension, medical and dental coverage.
- Robust wellness program and 25 days of vacation (plus birthday off).
- Subsidized gym membership.
- Free lunch and daily snacks and drinks.
- EMEA HQ office at White Collar Factory on Old Street, with additional offices in Paris, Munich, Amsterdam, and Warsaw.
Equal Opportunity
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
#J-18808-Ljbffr…