Hybrid Customer Experience & Quality Leader

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Hybrid Customer Experience & Quality Leader”, “description”: “Pinnacle Pet UK is seeking a Customer Excellence Manager to join their hybrid Operational team in Borehamwood. This role involves ensuring customer interactions, claims handling, and policy administration processes meet high standards while managing a team of Quality Analysts. The ideal candidate has proven experience in customer experience and quality assurance, strong leadership skills, and a data-driven mindset. The company offers competitive remuneration, generous holiday, and a range of employee benefits to support a balanced work-life approach.#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Pinnacle Pet UK”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435511861__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=173” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Borehamwood” } } }