Sale Administrator

The Internal Sales Administrator will be required to provide a first‑class, front‑line service to our customers. In the role, you will be expected to process and maintain quotes, orders, deliveries, standard business processes and working systems to a high degree of organisation and order.

The role requires working in a busy engineering office environment; therefore, the post holder must display the ability to communicate clearly and confidently with all stakeholders of the business.

Responsibilities

• Assisting with the creation of quotations for new equipment and after sales for the sales teams.
• Ensuring all leads generated by the sales team from exhibitions are added into Salesforce and being actively managed.
• Supporting JBTM distributors, ensuring they are delivering and recording sales leads, so we can manage our systems and pipeline generation.
• Providing quotes to other JBT business units on behalf of the Product Specialist team.
• Management of the business pipeline as whole on both ProNET and Salesforce.
• Processing all types of customer orders on behalf of the UK sales, Export sales and Key Accounts teams, including intercompany.
• Checking and processing orders on behalf of the wider business, ensuring they have processed the orders correctly and they have created valid and correct equipment specifications.
• Managing the relevant sales compliance documents to submit for financial auditing.
• Attending any relevant internal and/or external meetings with regards to SOX compliance / audits.
• Submission of any internal documentation to assist the finance teams with the preparation of audit reviews.
• Ensuring compliance checks are abided by from start to finish of the ‘order to cash’ process.
• Maintaining accurate customer information in ProNET to enhance the efficiency and effectiveness of the business.
• Taking external and internal calls for the department, re‑directing or dealing with the enquiry.
• Problem solving for customers across all types of equipment, liaising with projects and technical teams where necessary.
• Ensuring that the customer complaint process is maintained from a sales and commercial perspective and all documentation is collated within the ISO/Donesafe system.
• Working closely with all departments within Proseal to achieve the above.
• Raise departmental issues / concerns with Proseal UK.
• Carry out any other ad hoc duties as and when required.
• Adhering to ISO 9001 procedures and managing to ensure they are up to date.

Qualifications

• Administrative experience would be a positive but is not essential
• You should be computer literate with ability to create, modify and maintain MS office documents: PDF Files, Excel, Word, PowerPoint, etc.
• Previous experience of using Salesforce CRM would be desirable

Aptitudes Required

• Team working skills
• Ability to work under pressure and deliver results to a defined deadline
• Logical and analytical
• Can‑do attitude, self‑motivated
• Flexible
• Attention to details
• Innovative
• Confident
• Clear communicator

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