Location: West Suffolk (Haverhill/Sudbury area)
Role Type: Full-Time
Salary: Starting from £50,000 per year + performance-based bonuses
This isn’t just a job. It’s a chance to lead an experience.
Welcome to The V.I.B.E Collection, a dynamic and growing group of hospitality and wellness brands including The Suffolk Hotel, Tiger Fusion, and The Gainsborough Health Club & Spa.
We create environments people don’t want to leave.
Now, we’re looking for an Operations Leader to bring it all together.
The Role
This is a hands-on leadership role for someone who thrives in fast-paced environments and takes pride in delivering exceptional standards… every single day.
You’ll be the driving force behind the day-to-day operations across multiple sites, ensuring each brand consistently delivers on its promise.
From the energy on the floor to the performance behind the scenes, you’ll set the tone.
What You’ll Be Doing
- Leading from the front – visible, present, and actively involved across all locations
- Owning the guest experience – ensuring every interaction reflects our standards
- Driving team performance, accountability, and retention across all sites
- Solving operational challenges quickly to protect guest experience and profitability
- Overseeing rotas and budgets – balancing commercial performance with operational needs
- Coordinating multi-site operations – keeping everything aligned and running smoothly
- Working with systems and processes – ensuring efficiency and accuracy
- Reporting and communicating – keeping owners and senior leadership informed on performance, targets, and team development
Who This Is For
This role is for someone who:
- Has proven experience managing people in a fast-paced environment
- Is naturally decisive, organised, and solutions-focused
- Delivers exceptional customer service as second nature
- Is comfortable juggling multiple priorities and locations
- Understands commercial awareness (budgets, targets, and performance)
- Enjoys being hands-on, not just managing from behind a desk
- Communicates confidently with both customers and teams
- Takes ownership and treats the business like their own
What Success Looks Like (First 90 Days)
- Build relationships with team leaders across all sites
- Identify quick wins in operations and guest experience
- Implement consistency across standards and processes
- Take full ownership of day-to-day operations
What You’ll Get
- Starting salary of £50,000 per year
- Performance-based bonuses linked to achieving targets and business goals
- The opportunity to directly influence results – and be rewarded for it
- A role with real autonomy, responsibility, and visibility
- Close collaboration with owners and senior leadership
- Private Medical Health Care
- Cross brand discounts
- Free Gym & Health Club Membership for you and a +1
- Company events
Why Join The V.I.B.E Collection?
Because this is more than operations. It’s influence.
You’ll have the opportunity to:
- Shape the culture and performance across multiple premium brands
- Make a visible impact every day
- Be part of a growing collection with ambition and energy
The Bottom Line
If you’re looking for a role where you can:
- Influence
- Take ownership
- And make things happen
If you’re ready to take ownership of a multi-site operation and make a visible impact Apply Now
#J-18808-Ljbffr”, “datePosted”: “2026-05-17”, “hiringOrganization”: { “@type”: “Organization”, “name”: “V.I.B.E Lifestyle Collection”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435515164__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=227” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Haverhill” } } }Location: West Suffolk (Haverhill/Sudbury area)
Role Type: Full-Time
Salary: Starting from £50,000 per year + performance-based bonuses
This isn’t just a job. It’s a chance to lead an experience.
Welcome to The V.I.B.E Collection, a dynamic and growing group of hospitality and wellness brands including The Suffolk Hotel, Tiger Fusion, and The Gainsborough Health Club & Spa.
We create environments people don’t want to leave.
Now, we’re looking for an Operations Leader to bring it all together.
The Role
This is a hands-on leadership role for someone who thrives in fast-paced environments and takes pride in delivering exceptional standards… every single day.
You’ll be the driving force behind the day-to-day operations across multiple sites, ensuring each brand consistently delivers on its promise.
From the energy on the floor to the performance behind the scenes, you’ll set the tone.
What You’ll Be Doing
- Leading from the front – visible, present, and actively involved across all locations
- Owning the guest experience – ensuring every interaction reflects our standards
- Driving team performance, accountability, and retention across all sites
- Solving operational challenges quickly to protect guest experience and profitability
- Overseeing rotas and budgets – balancing commercial performance with operational needs
- Coordinating multi-site operations – keeping everything aligned and running smoothly
- Working with systems and processes – ensuring efficiency and accuracy
- Reporting and communicating – keeping owners and senior leadership informed on performance, targets, and team development
Who This Is For
This role is for someone who:
- Has proven experience managing people in a fast-paced environment
- Is naturally decisive, organised, and solutions-focused
- Delivers exceptional customer service as second nature
- Is comfortable juggling multiple priorities and locations
- Understands commercial awareness (budgets, targets, and performance)
- Enjoys being hands-on, not just managing from behind a desk
- Communicates confidently with both customers and teams
- Takes ownership and treats the business like their own
What Success Looks Like (First 90 Days)
- Build relationships with team leaders across all sites
- Identify quick wins in operations and guest experience
- Implement consistency across standards and processes
- Take full ownership of day-to-day operations
What You’ll Get
- Starting salary of £50,000 per year
- Performance-based bonuses linked to achieving targets and business goals
- The opportunity to directly influence results – and be rewarded for it
- A role with real autonomy, responsibility, and visibility
- Close collaboration with owners and senior leadership
- Private Medical Health Care
- Cross brand discounts
- Free Gym & Health Club Membership for you and a +1
- Company events
Why Join The V.I.B.E Collection?
Because this is more than operations. It’s influence.
You’ll have the opportunity to:
- Shape the culture and performance across multiple premium brands
- Make a visible impact every day
- Be part of a growing collection with ambition and energy
The Bottom Line
If you’re looking for a role where you can:
- Influence
- Take ownership
- And make things happen
If you’re ready to take ownership of a multi-site operation and make a visible impact Apply Now
#J-18808-Ljbffr…