{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “General Manager”, “description”: “
Position: General Manager – Nutfield Priory Hotel & Spa
About the role
- Fully accountable for exceeding guest expectations and delivering financial goals and objectives alongside team management.
- Lead the hotel team to continually strengthen Hand Picked Hotels' reputation for hospitality, with service, excellence and consistency always being front and centre.
- Own the hotel’s P&L, acting as an experienced innovator who enjoys leading from the front with passion, heart and soul, inspiring, motivating, coaching and developing colleagues to reach their maximum potential.
- Inspire, motivate and develop the team to continually surpass guest expectations while identifying and delivering new revenue streams and opportunities.
- Be the face of Hand Picked Hotels in the local area, fostering a positive, healthy work environment, leading by example and promoting the vision, purpose and values, driving the overall philosophy of service, excellence and consistency.
- Drive implementation of divisional and central initiatives and represent the needs of the hotel.
About you
- Current experience as a General Manager within a luxury hotel, including multi‑outlet food, and delivering LQA level service standards.
- Not a first appointment role – requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent, exceptional guest journey.
- Solid commercial acumen with the ability to drive sales, seek new revenue streams and partnerships that increase profitability.
- Experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high‑end guest experience.
- Proven track record in people management, coaching and development, and an experienced innovator who inspires others with passion and flair, creating a winning team mentality.
- Previous experience of project and capex management would be advantageous.
- Up‑to‑date knowledge of statutory obligations, including health and safety and compliance.
- Proficient in hotel software (Opera), Excel and Office 365.
Benefits
- Competitive salary package, plus bonus discussed at interview stage.
- Company pension scheme with a generous employer contribution.
- Life assurance and family private medical insurance.
- Employee Assistance Programme.
- Company sickness scheme benefit.
- 33 days holidays including bank holidays.
- Forward career progression, with access to in‑house and external training programmes, apprenticeships and other recognised hospitality industry courses.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (such as afternoon teas and overnight stays).
- Online retail discount platform offering savings with high‑street retailers and restaurants, as well as a health and well‑being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Company: Hand Picked Hotels
Location: Nutfield
Job Description:
Position: General Manager – Nutfield Priory Hotel & Spa
About the role
- Fully accountable for exceeding guest expectations and delivering financial goals and objectives alongside team management.
- Lead the hotel team to continually strengthen Hand Picked Hotels’ reputation for hospitality, with service, excellence and consistency always being front and centre.
- Own the hotel’s P&L, acting as an experienced innovator who enjoys leading from the front with passion, heart and soul, inspiring, motivating, coaching and developing colleagues to reach their maximum potential.
- Inspire, motivate and develop the team to continually surpass guest expectations while identifying and delivering new revenue streams and opportunities.
- Be the face of Hand Picked Hotels in the local area, fostering a positive, healthy work environment, leading by example and promoting the vision, purpose and values, driving the overall philosophy of service, excellence and consistency.
- Drive implementation of divisional and central initiatives and represent the needs of the hotel.
About you
- Current experience as a General Manager within a luxury hotel, including multi‑outlet food, and delivering LQA level service standards.
- Not a first appointment role – requires an experienced General Manager with rounded hotel operations, commerciality and a proven track record of delivering a consistent, exceptional guest journey.
- Solid commercial acumen with the ability to drive sales, seek new revenue streams and partnerships that increase profitability.
- Experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high‑end guest experience.
- Proven track record in people management, coaching and development, and an experienced innovator who inspires others with passion and flair, creating a winning team mentality.
- Previous experience of project and capex management would be advantageous.
- Up‑to‑date knowledge of statutory obligations, including health and safety and compliance.
- Proficient in hotel software (Opera), Excel and Office 365.
Benefits
- Competitive salary package, plus bonus discussed at interview stage.
- Company pension scheme with a generous employer contribution.
- Life assurance and family private medical insurance.
- Employee Assistance Programme.
- Company sickness scheme benefit.
- 33 days holidays including bank holidays.
- Forward career progression, with access to in‑house and external training programmes, apprenticeships and other recognised hospitality industry courses.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (such as afternoon teas and overnight stays).
- Online retail discount platform offering savings with high‑street retailers and restaurants, as well as a health and well‑being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
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Posted: May 18th, 2026