Head of Production & Shop Operations – Artisan Gelato

Overview

We are looking for a hands‑on, passionate, and highly organised leader to oversee gelato production and support day‑to‑day shop operations. This key leadership hybrid role is within a growing artisan gelato business and requires production expertise, team leadership, creativity and operational reliability.

Responsibilities

• Lead daily gelato production operations
• Develop and refine recipes and seasonal flavours
• Maintain consistency, quality and presentation standards
• Manage stock control, ingredient ordering and production scheduling
• Train, mentor and supervise team members
• Support front‑of‑house operations when required
• Ensure high food safety, cleanliness and operational standards

Qualifications

• Experience in gelato, pastry, dessert, bakery or food production
• Comfortable working across kitchen and customer‑facing environments
• Passionate about hospitality, quality and customer experience
• Strong at training and motivating teams
• Creative with interest in flavour and product development

Bonus Experience

• Recipe development and seasonal menu creation
• Hospitality or café management experience
• Knowledge of stock management and ordering systems

Benefits

• Opportunity to play a key role in a growing artisan business
• Creative input into flavour and product development
• Supportive and team‑focused environment
• Opportunity to shape flavours, systems and future growth

Employment

Full‑time

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