Community Workforce Team Leader

Job Category: Community Services and Development

We’re looking for a Community Workforce Team Leader to lead, support, and grow our Support at Home workforce—ensuring our clients receive exceptional, person‑centred care every day.

• Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
• Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
• Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
• Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS HealthEAP and wellbeing portal!

Job Description

About this role

• Permanent full-time role with office hours
• Work in a stunning Scarborough village location, close to the water
• Lead a dedicated, purpose-driven team
• Make a meaningful difference in people’s lives—every single day

About the role

This is more than a coordination role—this is people leadership with purpose.

You’ll oversee and support a team of Support Workers, ensuring high-quality care delivery while building a positive, engaged, and capable workforce. From recruitment and onboarding to performance, problem-solving, and continuous improvement—you’ll be at the heart of it all.

What you’ll be doing

• Leading, mentoring, and supporting Support Workers and Senior Support Workers
• Driving high standards of person‑centred care and service delivery
• Partnering with People & Culture to recruit and onboard great talent
• Supporting workforce planning and rostering in collaboration with internal teams
• Troubleshooting issues and ensuring smooth day‑to‑day operations
• Supporting CHSP client onboarding, reviews, and referrals
• Building strong relationships with clients, families, and internal stakeholders
• Fostering a positive, values‑driven team culture

Desired skills and experience

What you’ll bring

• Experience in Aged Care or Community Services (2–3+ years)
• Proven ability to lead, coach, or support a team
• Strong communication and relationship‑building skills
• A proactive, solutions‑focused mindset
• Confidence managing competing priorities and complex situations
• A genuine passion for improving client outcomes and team performance

Company culture

• Purpose‑driven organisation where people truly matter
• Supportive leadership and collaborative team culture
• Opportunity to grow your leadership career
• Be part of a team that lives its values: Everyone Matters, Creativity, Integrity

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