{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer Success Manager (EMEA)”, “description”: “
Requirements
- 3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred)
- Proven experience managing complex technical projects. Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects
- Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders
- Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools
- Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high-quality output and brand clarity
- Are curious, adaptable, and energized by the fast‑moving AI landscape
- Take full ownership of your projects from concept to completion
- Value a culture of openness, collaboration, and constant evolution
- (Desirable) Bonus Points: Experience in SaaS, AI‑enabled systems, or open‑source communities, but a “growth mindset” and curiosity matter most
What the job involves
- AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12‑Month FTC), you will step into a high‑impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts
- You’ll guide customers from their initial launch through to long‑term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realized
- At Gravitee, impact isn’t abstract – it’s visible and global. In this role, you will:
- Strategic Account Management: Own the long‑term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high‑level service
- Project‑Led Onboarding & Success Planning: Lead customer “Success Projects” by executing clear milestones, technical requirements, and timelines to ensure rapid time‑to‑value
- Risk Management & Mitigation: Proactively identify project “blockers.” Use established project management frameworks to track, elevate, and resolve risks before they impact customer health
- Cross‑Functional Orchestration: Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations
- Value Realization & QBRs: Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data‑driven reporting and project status updates
- Renewal Management: Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn
- Your impact will be visible, measurable, and global
Company: Deepstreamtech
Location: London
Job Description:
Requirements
- 3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred)
- Proven experience managing complex technical projects. Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable
- Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects
- Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders
- Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools
- Our growth is powered by people who bring passion to their craft, professionalism to their execution, and a commitment to excellence. You’ll thrive here if you:
- Care deeply about high-quality output and brand clarity
- Are curious, adaptable, and energized by the fast‑moving AI landscape
- Take full ownership of your projects from concept to completion
- Value a culture of openness, collaboration, and constant evolution
- (Desirable) Bonus Points: Experience in SaaS, AI‑enabled systems, or open‑source communities, but a “growth mindset” and curiosity matter most
What the job involves
- AI is rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager (12‑Month FTC), you will step into a high‑impact role, acting as the strategic advisor and project lead for an established portfolio of enterprise accounts
- You’ll guide customers from their initial launch through to long‑term success and renewal. Given the technical nature of our platform and the complexity of enterprise environments, we’re looking for a partner who blends technical curiosity with disciplined project management to ensure every milestone is met and every goal is realized
- At Gravitee, impact isn’t abstract – it’s visible and global. In this role, you will:
- Strategic Account Management: Own the long‑term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high‑level service
- Project‑Led Onboarding & Success Planning: Lead customer “Success Projects” by executing clear milestones, technical requirements, and timelines to ensure rapid time‑to‑value
- Risk Management & Mitigation: Proactively identify project “blockers.” Use established project management frameworks to track, elevate, and resolve risks before they impact customer health
- Cross‑Functional Orchestration: Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations
- Value Realization & QBRs: Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data‑driven reporting and project status updates
- Renewal Management: Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn
- Your impact will be visible, measurable, and global
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Posted: May 18th, 2026