Liaison Officer

Home basedWeekly travel covering Midlands or East of EnglandCompetitive + Job Need VehicleFull-time, 37.5 hours Monday – Friday

Ready to make an impact?As a Liaison Officer in our Citizen Services team, you’ll play a key role in connecting people, processes, and partners to ensure the smooth delivery of the Electronic Monitoring Service (EMS) — enhancing public safety and strengthening collaborative relationships across the Midlands or East of England (we welcome applications from both areas).

You’ll Be Entrusted To

• Act as the main point of contact for Criminal Justice stakeholders across your area, ensuring information is clearly shared and understood.
• Build, maintain, and strengthen professional relationships with stakeholders and partner agencies.
• Deliver presentations, attend meetings, and represent the EMS at local forums to support collaboration and understanding.
• Address and resolve escalated matters swiftly and constructively, promoting effective communication and problem‑solving.
• Support projects and operational delivery by coordinating activities, tracking progress, and ensuring accurate reporting.
• Travel regularly across the region to meet partners, attend forums, and maintain strong local engagement.
• Occasionally provide cover outside of your area.

Qualifications

• Experience or knowledge of the Electronic Monitoring Service (EMS) or the wider criminal justice sector.
• Strong written and verbal communication skills, with confidence in delivering presentations to varied audiences.
• Excellent interpersonal skills, able to build and maintain trusted relationships at all levels.
• Strong organisational skills, with the ability to manage multiple priorities and travel across the area.
• A proactive, problem‑solving approach, with the confidence to handle issues and find fair, practical solutions.
• A collaborative mindset and adaptability to changing circumstances or stakeholder needs.

Vetting

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. Depending on the nature of the role, you may also need to obtain formal Security Clearance (such as CTC or SC). UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Benefits

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Job need vehicle (can be used for personal use)
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.

We are committed to diversity and inclusion. We provide reasonable adjustments, flexible working arrangements, and encourage applications from a diverse candidate pool. We are proudly Disability Confident Employers and hold the Gold Inclusive Employer Standard.

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