Who are Tyk, and what do we do?
The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent.
The Role
At Tyk, customer success is a first-order priority. As a Customer Solution Architect (CSA), you are the technical owner of customer success post‑sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long‑term outcomes.
Responsibilities
- Own the technical onboarding journey from post‑sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long‑term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Qualifications
- Strong hands‑on experience with APIs, distributed systems, and cloud‑native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem‑solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast‑moving, collaborative environments focused on impact over bureaucracy
- Willingness to travel when required
Benefits
- Unlimited paid holidays
- Total flexibility in hours
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering days
- Company retreatsEmployee wellbeing platform
Equal Opportunity Statement
Tyk is an equal‑opportunity employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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