Income Officer

Salary:£32,000.00 – £38,000.00 Per year We have an opportunity for an Income Officer to join our Customer Accounts team at SNG.This role will cover the Newbury and Reading area, you’ll be based form our Greenham Hub.This is a Permanent role, with a mix of working at home, with out customers and in the office. You’ll need a full UK Drivers License and your own transport is essential.The Role:As an Income Officer you’ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court.You’ll be on standby to visit customers in their home as well as occasionally attending court hearings.Your responsibilities will include:Delivering a comprehensive rent & service charge collection service across the regionMonitoring customer accounts for all tenuresManaging end to end processesEngaging with external agencies including local authorities when neededManaging evictionsTo be successful in this role you’ll need:Experience in income management or debt recovery/collectionKnowledge and experience of either social housing, home ownership or the private rented sectorExcellent customer service skillsA working knowledge of welfare benefitsTo be a self-starter with a proactive approach and possess the ability to work without close supervisionTo have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.You’ll be visiting our customers so a full UK Drivers License and access to your own car is essential.We have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.Please note a Basic DBS check will be undertaken for the successful candidate.#J-18808-Ljbffr…