Job Title: Supplier Auditor – Home
Location: Leicester, London or Bexhill (all hybrid)
We’re a digital insurance provider focused on delivering high-quality customer outcomes. With a commitment to innovation and culture, we empower talented colleagues to contribute to our growth.
Role Overview
You’ll design, develop and carry out robust, independent risk‑based audits focused on the Home/Household Supply Chain. This includes ensuring customer outcomes are fair and reasonable, regulatory practice is adhered to, technical claims best practice operates with appropriate outcomes, and financial risk is managed. You will also ensure suppliers actively perform and comply with contractual goals and SLAs.
Job Details – Key Responsibilities
- Accountable for the control and analysis of supplier audit outcome data, sharing and reporting identified trends, recommending data‑driven solutions to stakeholders, and supporting improvements and outsourcing operational efficiencies within supplier firms.
- Develop a comprehensive understanding of all internal and supplier claims processes, new commercial initiatives, best practices, and the impact of inefficient processes or poor outcomes on customer journey, leakage, finance and fraud.
- Design and develop relevant and effective audit approaches, capturing mechanisms that are flexible to accommodate changing business needs and allow us to capture, monitor and measure performance.
- Manage relationships with senior stakeholders within each supplier, ensuring scoping, attendance, agendas and feedback is delivered effectively and communicate results clearly.
- Complete on‑site and remote risk‑based audits – apply technical knowledge to contract builds and terms to develop audit questions and deliver independent, balanced, evidence‑based reporting.
- Apply root‑cause analysis, including assessment of systems and controls, complaints (including FOS) and identify areas for indemnity savings, strengths and development opportunities, providing focused solutions.
Essential Skills & Experience
- Strong audit experience within supplier/supply chain space in a regulated environment such as insurance or financial services.
- Strong analytical skills – able to interpret MI, identify risk and opportunity, and communicate clearly to a wide range of stakeholders; stakeholder engagement skills are a must.
- Coaching ability is highly advantageous to develop internal teams and the external supply chain.
Interview Process
- Recruiter screening call.
- 1st stage interview with hiring leader.
- 2nd interview with hiring leaders leader.
As a Disability Confident employer, we’re committed to inclusive recruitment and welcome applications via the Disability Confident Scheme.
Regrettably, we are unable to offer sponsorship for this role.
Benefits
- Flexible working – hybrid approach; discuss with recruiter.
- Competitive bonus scheme – eligible for annual 4Cs performance bonus.
- Financial wellbeing – 4× salary life‑assurance, income protection at no extra cost, matched pension contributions up to 10%, discounts, cashback, free independent mortgage advice and financial wellbeing support.
- Mental wellbeing programme – thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team.
- Additional perks – 25 days annual leave plus bank holidays, option to buy or sell a week, health care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, free onsite facilities, social events.
Hastings Group is an equal opportunities employer and treats all applicants fairly regardless of gender, age, race, disability, ethnicity, religion, sexual orientation, gender reassignment or marital/family status. We conduct thorough referencing, including credit and criminal record checks.
We aim to create an inclusive environment where everyone can thrive. If you need reasonable adjustments during recruitment, please let us know.
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