Equans is looking for a Credit Controller to join our team based in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.
You’ll be based at our brand new, super modern Shared Services office in Newcastle, which is a dynamic multifunctional operation where our people are committed to delivering great services that enable our business to meet its goals.
We invest in our people through a broad range of learning opportunities such as professional qualifications, collective and individual training, and personalised support programmes.
We care about the health and wellbeing of our people and we’re proud of our Better Health at work Gold certification, achieved through various campaigns and activities supporting our employees.
We champion diversity and inclusion in the workplace and have various forums across Shared Services where we encourage our people to take part, get involved and continue to shape and build on the culture we are proud of here at Equans Shared Services.
What will you deliver?
- Maintain contact by phone and emails with customers to ensure invoices are paid when they fall due or become overdue.
- Use our 3rd Party solution to record all internal and external communication regarding debt balances.
- Identify disputes with required KPI’s, record accurately, including supporting documentation and assign to relevant business approvers. Work with the business and/or customer to manage disputes through to conclusion.
- Support team colleagues to identify unallocated payments, request copy remittances from the customer to ensure cash is allocated in a timely manner.
- Refund credit balances promptly (where no debt is outstanding) and/or seek written approval from customer to allocate against outstanding debt.
- Escalate and/or propose legal action when appropriate, as per department KPI’s.
- Build strong business relationships with our Business Units (BU’s) and customers.
- Protect Equans from debt risk by monitoring customer payment behaviours. Recommend changes in credit rating as required.
- Support and/or lead calls with BU’s to review and manage debt, as required.
- Ensure adherence to all department documents, policies and procedures.
- Review tasks on a regular basis to ensure SLAs are adhered to.
- Develop and maintain a good working knowledge of own area of responsibility.
- Provide other ad‑hoc duties as required by the role.
- Work cooperatively and maintain effective relationships with others, internally and externally to Equans Business Services, as appropriate to your own area of responsibility.
- Contribute to the provision of a professional support service through the delivery of customer focused outputs, responding positively to feedback.
- Proactively identify process improvement opportunities, propose solutions, and take ownership of any relevant actions as required.
- Demonstrate a flexible can‑do attitude to change, supporting our existing and future business needs.
What can we offer you?
- 24 days annual leave (+ public holidays).
- Free parking.
- Life Cover equivalent to 1.5 times annual salary.
- Employee discount shopping schemes on major brands and retailers.
- Gym membership discounts.
- Cycle to work scheme.
- Holiday purchase scheme.
- 2 corporate social responsibility days per year.
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
- Attractive Employee Referral Rewards Scheme.
- Access to our growing employee networks including Women in Equans, RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network.
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Previous Credit Control experience is desirable but not essential.
- Microsoft packages – Word and Excel at advanced levels.
- Knowledge of SAP financial systems is desirable.
- A calm, confident, professional manner and the ability to hold difficult conversations with customers and colleagues within the business.
- Persistence and determination.
- Excellent interpersonal skills and the ability to articulate to management issues with customer accounts.
- Experience in building and maintaining successful relationships.
- Self‑motivated team player with strong customer/delivery focus.
- Good attention to detail.
- A positive approach with an exceptional ‘can do’ attitude.
- Ability to manage large workloads and work to deadlines.
This role includes a Basic DBS check; therefore the ability to pass is essential.
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