Cornwall Partnership NHS Foundation Trust
Patient Experience Officer
The closing date is 31 May 2026
We have an exciting opportunity for a Patient Experience Officer to join our Patient Experience Team.
In this role, you will work collaboratively with colleagues across the Trust to drive improvements in both patient and staff experience, including developing and delivering effective patient communication plans. You will analyse patient feedback and data to identify key themes and opportunities for improvement, and support the development and implementation of action plans to address these.
You will act as a neutral and supportive presence in sensitive care concerns, listening with empathy, building trust and confidence, and maintaining a high level of professionalism at all times.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Main duties of the job
- Incorporating a mix of face‑to‑face patient contact with patients and carers, as well as managing a range of initiatives to ensure we involve and listen to our service users.
- Enable service users and carers to feedback effectively at different points in their journey and ensuring they are aware of how the Trust is responding to feedback.
- Analyse feedback and identify any potential areas for service improvement that would improve Patient Experience.
- Co‑produce and co‑design services with patients and carers.
- Use a range of mechanisms to ensure we listen to, and involve our patients, carers, and relatives to improve patient experience.
- Utilise the knowledge gained from a variety of Patient Experience feedback methods to ensure patients, relatives and carers have a voice and play an integral role in the way the Trust plan, develops and provides services.
- Participate in raising awareness of Patient Experience among staff, patients and public.
- Maintain and co‑coordinate the Trust’s Patient Experience feedback systems including the production, collection, and reporting of all forms of feedback.
- Contribute toward regular reports to the relevant divisional leads on Patient Experience data.
- Management of data collection, collation, analysis, and reporting functions.
About us
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience
- Degree level or equivalent. Knowledge of patient experience, complaints, and procedures.
- Knowledge of NHS patient experience framework, CQC, complaints procedures, data protection, legislation, clinical governance and Trust policies and procedures.
- Well‑developed IT and keyboard skills that demonstrate high quality communication across multiple platforms.
- Demonstrate experience in dealing with patients and members of the public.
- Experience of using feedback to improve services.
- Experience of leading change projects.
Knowledge and abilities
- Able to work across all Trust sites, providing a patient experience liaison service and be visible in the inpatient/outpatient areas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
Salary
£32,073 to £39,043 a year per annum / pro rata
#J-18808-Ljbffr”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Cornwall Partnership NHS Foundation Trust”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435632919__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=626” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bodmin” } } }Cornwall Partnership NHS Foundation Trust
Patient Experience Officer
The closing date is 31 May 2026
We have an exciting opportunity for a Patient Experience Officer to join our Patient Experience Team.
In this role, you will work collaboratively with colleagues across the Trust to drive improvements in both patient and staff experience, including developing and delivering effective patient communication plans. You will analyse patient feedback and data to identify key themes and opportunities for improvement, and support the development and implementation of action plans to address these.
You will act as a neutral and supportive presence in sensitive care concerns, listening with empathy, building trust and confidence, and maintaining a high level of professionalism at all times.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Main duties of the job
- Incorporating a mix of face‑to‑face patient contact with patients and carers, as well as managing a range of initiatives to ensure we involve and listen to our service users.
- Enable service users and carers to feedback effectively at different points in their journey and ensuring they are aware of how the Trust is responding to feedback.
- Analyse feedback and identify any potential areas for service improvement that would improve Patient Experience.
- Co‑produce and co‑design services with patients and carers.
- Use a range of mechanisms to ensure we listen to, and involve our patients, carers, and relatives to improve patient experience.
- Utilise the knowledge gained from a variety of Patient Experience feedback methods to ensure patients, relatives and carers have a voice and play an integral role in the way the Trust plan, develops and provides services.
- Participate in raising awareness of Patient Experience among staff, patients and public.
- Maintain and co‑coordinate the Trust’s Patient Experience feedback systems including the production, collection, and reporting of all forms of feedback.
- Contribute toward regular reports to the relevant divisional leads on Patient Experience data.
- Management of data collection, collation, analysis, and reporting functions.
About us
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital‑based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience
- Degree level or equivalent. Knowledge of patient experience, complaints, and procedures.
- Knowledge of NHS patient experience framework, CQC, complaints procedures, data protection, legislation, clinical governance and Trust policies and procedures.
- Well‑developed IT and keyboard skills that demonstrate high quality communication across multiple platforms.
- Demonstrate experience in dealing with patients and members of the public.
- Experience of using feedback to improve services.
- Experience of leading change projects.
Knowledge and abilities
- Able to work across all Trust sites, providing a patient experience liaison service and be visible in the inpatient/outpatient areas.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
Salary
£32,073 to £39,043 a year per annum / pro rata
#J-18808-Ljbffr…