Field Service Engineer

Job Summary

This is an exciting opportunity to join a global market leader in the manufacture of professional coffee machines as a Field Service Engineer. This role will cover the BICESTER and BIRMINGHAM areas along the M40. Excellent training and career opportunities are offered.

Pay: £32,000.00 to £36,000.00 plus overtime per year.

Duties

• Install and set up coffee equipment on customer premises, making appropriate electrical, water and drain connections in compliance with legislation and company procedures.
• Conduct demonstrations of the equipment at staff training sessions, covering safe use, beverage preparation and cleaning procedures.
• Attend customer sites to carry out routine servicing on equipment and to perform mechanical and/or electrical repairs.
• Assist customer insurance company surveyors in carrying out Pressure Boiler Inspections in line with Pressure Systems Regulations (PSSR 2000).
• Assist in the development of modifications and fitting of upgraded components to standard equipment as required.
• Accurately record all installation, service, and repair activities in company systems, reflecting completed work and components used.
• Record chargeable calls, obtain customer signatures and verify work to avoid misunderstandings.
• Maintain and replenish spare parts per company systems; ensure tools, test and installation equipment are well cared for.
• Keep the company vehicle clean, tidy and service regularly.
• Attend training when required and fully adhere to health, safety, fire and security procedures.

Experience Required

• Proven experience as a Field Service Engineer or a similar role.
• Previous electrical and mechanical experience.
• Strong electrical and mechanical skills.
• Ability to show initiative and adapt to frequently changing requirements.
• Excellent attention to detail.
• Ability to follow company procedures and client specifications safely.
• Capability to work to deadlines and manage time effectively.
• A willingness to learn and attend training.

Benefits

• Excellent salary and career progression through training and development.
• Door‑to‑door pay.
• 30 days paid holiday per annum.
• Company pension.
• Work from home options.
• Excellent overtime payments for weekday and weekend work.
• Working 1 in 4 weekends.
• Full product training.
• Company van available for private use.
• Specialist tools and full company uniform.
• On‑site parking.
• Reliable commute to BICESTER.

Job Type: Permanent (Full‑time)

Work Location: In person

Work Authorisation: United Kingdom (required)

Electrical: 2 years (required)

Mechanical: 2 years (required)

If you are passionate about engineering and customer service, we encourage you to apply.

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