{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Technical Account Manager (EMEA)”, “description”: “
Requirements
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- Proficiency of spoken and written English
What the job involves
- As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers
- You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption
- You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond
- In this role, you strive to understand customer requirements and issues at the molecular level
- No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution
- Fundamentally, you are enamored with how a company can utilize data to its fullest extent
- Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
Company: Deepstreamtech
Location: London
Job Description:
Requirements
- 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
- Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
- Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
- Ability to collaborate cross functionally with different teams and types of people
- Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
- Proficiency of spoken and written English
What the job involves
- As a Technical Solutions Account Manager in our EMEA region, you will become the bridge between Hightouch and our largest Fortune 5000 customers
- You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption
- You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond
- In this role, you strive to understand customer requirements and issues at the molecular level
- No matter your background, you have a natural curiosity to uncover a customer’s use case and help navigate to the most elegant and efficient solution
- Fundamentally, you are enamored with how a company can utilize data to its fullest extent
- Utilizing this curiosity and knowledge, your goal is to guide the customer into their ideal future state as well as guide the innovation of the Hightouch platform as well
- As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers
- You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
- From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices
- Provide customers with clear proactive technical guidance and expertise across all our products
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
- Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
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Posted: May 18th, 2026