Job Summary
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring‑ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high‑quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system
- Ensure high‑quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision‑making for IT service delivery
- Handling and providing support for Linux‑based systems
- Handling and maintaining Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base.
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
Desirable
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
- CI/CD pipelines via GitLab/GitHub
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
#J-18808-Ljbffr”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Graphcore”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435635318__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=22” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bristol” } } }Job Summary
As a Lead Lab Support Engineer at Graphcore, you will serve as the technical lead providing IT support to Engineering Labs and Silicon development projects. This includes bring‑ups and testing in hybrid Linux and Windows environments. You will deliver reliable, scalable, and high‑quality services to internal customers, partners, and collaborators. You will also lead a small team of Lab Support Engineers and encourage a culture of accountability, collaboration, and continuous improvement. Working alongside Project Managers, engineering teams, and interested parties, you will build and deploy scalable workflows. You must ensure IT support for Engineering Labs keeps pace with the organisation’s evolving requirements. At first, this role requires direct involvement in daily support, configuration, and onboarding activities while forming the Lab Support team and setting up scalable processes.
Responsibilities and Duties
- Logging and solving support requests face‑to‑face & via ticketing system
- Ensure high‑quality L1 & L2 support through effective triage, prioritization, and allocation of tickets
- Establish, manage, and consistently refine the Lab Support service, covering standards, processes, and governance
- Serve as the primary point of escalation and decision‑making for IT service delivery
- Handling and providing support for Linux‑based systems
- Handling and maintaining Windows‑based systems
- Managing a fleet of servers, helping Hardware Lab teams with daily activities, tools and packages installation, platform configuration via Configuration Management systems
- Installing and troubleshooting servers, hardware maintenance, fault finding
- Detailing solutions and maintaining a clear, up‑to‑date internal knowledge base.
Essential
- Excellent communication and customer service skills
- Good understanding of troubleshooting principles and methodical problem‑solving
- Strong Linux administration skills in Debian & RedHat derivatives
- Good Windows administration skills, Active Directory domain joining, policies
- Good networking skills such as VLANs, VPNs, Wi‑Fi, routing, subnetting
- Familiarity with desktop and server hardware, BMCs, Out‑of‑Band networks, firmware & BIOS upgrades, PDU, rack mounts
- Managing Infrastructure‑as‑Code using Puppet, Ansible, or similar via Git
- Understanding of authentication services such as LDAP, Radius
Desirable
- Experience in managing web servers, load‑balancers, reverse‑proxies (e.g.: ha‑proxy, nginx)
- Experience with identifying network/storage/CPU/RAM bottlenecks across complex workloads.
- Experience with various monitoring solutions and stack (e.g. Zabbix/Prometheus/Grafana Mimir/Open Telemetry)
- Proficiency with containerisation frameworks and orchestration (e.g.: Docker/containerd/Kubernetes).
- Python programming skills, with the ability to write code to interact with APIs, process data, and build small applications
- CI/CD pipelines via GitLab/GitHub
We welcome people of different backgrounds and experiences; we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.
#J-18808-Ljbffr…