HR Operations Manager

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Location: London (Hybrid) | Full-time | Permanent
Salary: Competitive + Benefits

About the Role

We are seeking an experienced HR Operations Manager to join a fast-paced, multi-site hospitality business. You will lead HR operations and act as a key partner to operational leaders, ensuring smooth delivery of HR services across the organisation.

Key Responsibilities

• Oversee day-to-day HR operations across multiple sites
• Lead employee relations casework (disciplinaries, grievances, absence, performance)
• Ensure compliance with UK employment law and internal policies
• Support recruitment, onboarding, and retention activity
• Improve HR processes, systems, and reporting
• Partner with managers on engagement and performance matters

Requirements

• Proven HR Operations or Senior HR Generalist experience
• Strong employee relations (ER) experience is essential
• Background in hospitality, retail, or other multi-site fast-paced environments
• Strong knowledge of UK employment law
• CIPD qualified or working towards
• Confident stakeholder management and hands-on approach

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