Retail Finance Benchmarking – Relationship Manager

Introduction

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc. We provide expert advice and hands‑on system management to help our national and global clients get the most from technology and data.

What you’ll be doing

The Retail Finance Benchmarking Group maintains a number of databases serving the UK’s retail finance sector. As a Relationship Manager, you will secure revenue from your allotted accounts by ensuring annual renewal, upselling additional services, and acquiring new members. You will also create and share relevant market insights with our members, identify opportunities from datasets, and drive value across client business functions.

Commercial Responsibilities

• Ensure renewal of all existing database contracts for your nominated accounts through regular, value‑added contact and strong relationship building with key budget holders and decision makers.
• Negotiate with procurement and legal teams to finalise commercials.
• Meet the RFB team annual profit target.
• Broaden contact base in member accounts and establish regular executive contact.
• Travel to member organisations nationwide, as required.
• Encourage existing members to adopt membership of all databases, wherever applicable.
• Generate additional project revenue in existing accounts.
• Host portal training sessions, demonstrating how to interrogate the data.
• Take client requirements for ad‑hoc requests and effectively brief these into the Data and Viz teams.
• Target new prospects and convert them to membership.
• Work with colleagues in the wider CACI sales team to present a unified view to the customer to aid colleagues in leveraging additional revenue.
• Liaise with CACI’s Information Security colleagues to support member audit and security questionnaires.

Insight Responsibilities

• Develop insights from weekly and monthly datasets across the Savings, Mortgages, Current Accounts and Personal Loan markets and share with customers via a variety of formats.
• Identify market trends and insights to share with clients in person/Teams/Zoom.
• Drive the content for CACI’s annual conference/webinar presentations.
• Present at CACI’s annual member conferences/webinars.
• Collaborate with your line manager and colleague Relationship Managers to produce a roadmap of insightful content you can share with our members.

Who you’re looking for

• Strong formal presenter, comfortable interpreting data, providing insights, and delivering training.
• Commercially astute with the ability to see the bigger picture while managing priorities, and with skills to effectively work with cross‑functional teams.
• Strong industry knowledge of one or more of the categories we work in.
• Excellent communicator, capable of engaging and empathising with senior client personnel in one‑to‑one meetings.
• Self‑disciplined, results‑driven and energetic person who works well under pressure.
• Capable of dealing with member organisations at all levels and disciplines.
• Experienced in managing blue‑chip/high‑profile clients, and maintaining long‑term commercial relationships.
• Excellent eye for detail and strong numeracy skills.
• IT literate (MS Office environment at a minimum).
• Understanding of or willingness to learn basics of Tableau.

Eligibility and background checks

All applicants must be eligible to work in the UK on a permanent basis. Given the sensitive nature of the financial data we process and hold, the successful applicant will have to pass identity, credit‑worthiness and criminal record checks prior to starting work with the team.

Equal opportunity statement

We are committed to creating a diverse environment and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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