{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Regional Service Manager”, “description”: “
Job Purpose
The Fire Alarm Regional Service Manager is responsible for the day‑to‑day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities
Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first‑time fix rates.
- Review and manage service backlog, prioritising safety‑critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow‑up.
Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1‑1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety‑first, customer‑focused culture within the service department.
Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
Company: Mitie Group plc.
Location: Birmingham
Job Description:
Job Purpose
The Fire Alarm Regional Service Manager is responsible for the day‑to‑day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities
Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first‑time fix rates.
- Review and manage service backlog, prioritising safety‑critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow‑up.
Team Management
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1‑1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety‑first, customer‑focused culture within the service department.
Operational Improvements
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
- Monitor and report on departmental performance against agreed targets.
Customer & Stakeholder Engagement
- Act as point of escalation for customer issues, ensuring prompt resolution.
- Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
- Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
- Proven experience in fire alarm service management or a similar role.
- Strong working knowledge of BS 5839-1:2025.
- Technical understanding of fire alarm systems and remedial requirements.
- Experience managing engineering and service desk teams.
- Effective communication, organisation, and leadership skills.
- Competency in service management software and reporting tools.
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Posted: May 18th, 2026