{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Senior Customer Success Manager (French Speaker)”, “description”: “
Requirements
- The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in French and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
What the job involves
- You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
Company: Deepstreamtech
Location: Manchester
Job Description:
Requirements
- The ideal candidate will have a strong track record of managing Enterprise customers in various industries.
- 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Professional fluency in French and English
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills, with the ability to communicate up and down an organisation
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
- Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
What the job involves
- You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture
- Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
- Understand customers’ business objectives, challenges, and industry-specific needs to drive success
- Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
- Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
- Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
- Advocate for customers internally, influencing product development based on industry trends and customer feedback
- Contribute to the development of industry-specific playbooks, collateral, and case studies
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Posted: May 18th, 2026