Sigmar are delighted to be exclusively working on this excellent Operations Manager role. This is an innovative company specialising in the supply of high specification products to a diverse client base. The Operations Manager is a key leadership role, with the primary focus of ensuring the effective realisation and delivery of sales—on time and to a high quality. This is a full time permanent role and you will be based mainly between sites in Belfast and Kells in Meath, with some occasional visits to sites in Dublin.
You will be responsible for a continued focus on maintaining and improving the effectiveness and efficiency of operational execution to support current and future business growth. The role holder will manage a team of 10–15 reports across three core areas:
- Sales Administration
- Procurement
- Warehousing and Inventory / Stock Management
Key Responsibilities
1. Procurement
- Execute daily demand signals to place orders across a wide supply base in line with new sales demand.
- Manage open order books with all suppliers, focusing on On-Time Delivery (OTD) and the escalation of priority materials.
- Oversee the delivery of products from suppliers to warehousing, including managing documentation, customs, and logistics.
- Maintain accurate system data regarding pricing, product specifications, and stock holding.
- Continuously review inventory levels against forecasted demand to balance lean stock holding with customer fulfillment.
2. Sales Administration
- Ensure the accurate and timely processing of customer quotes, orders, invoicing, and required documentation.
- Oversee customer account management, credit control liaison, and dispute resolution.
- Improve efficient sales support processes and systems (CRM, ERP) to enable the external sales team to drive growth.
3. Warehousing & Logistics
- Oversee all warehousing operations (currently two facilities), focusing on picking, packing, and Goods Inwards/Outwards.
- Ensure all physical transactions are accurately reflected in business systems.
- Ensure warehouse operations comply with stringent storage requirements, including controlled environment standards, batch traceability, and expiry management.
- Maintain robust inventory processes, including regular stock audits and cycle counts.
- Manage third-party logistics (3PL) relationships to ensure timely shipping.
4. Leadership & General Management
- Ensure all activities meet safety and regulatory standards (e.g., ISO 9001, 14001).
- Drive a routine operational cadence to monitor daily, weekly, and monthly performance.
- Foster a culture of relentless execution and data-driven decision-making.
- Communicate effectively with key stakeholders to resolve challenges in a rapidly growing business.
- Provide Senior Leadership with clear management information (MI) regarding performance and improvement areas.
- Manage operational budgets, identifying variances and maintaining fiscal control.
- Manage, inspire, and grow the team through structured training and development.
Experience
- Minimum 3 years’ experience in an operations management or leadership role with multi-functional responsibility across a multi-site operation.
Knowledge & Skills
- Proven experience managing teams across multiple operational departments.
- Expertise in using data to drive management information and business decisions.
- Industry-recognized problem-solving or continuous improvement qualifications (e.g., Lean Methodologies, Six Sigma, 5Y, 8D).
- High proficiency in using business information systems to manage operational execution.
- Direct experience with Sage, SAP, Microsoft Dynamics, or similar ERP systems.