Customer Liaison Officer
Honeycomb is delighted to be supporting a client within the community sector with the recruitment of a Customer Liaison Officer. This is an excellent opportunity for an experienced administrator to join a busy team providing professional, confidential, and high-quality support across a wide range of community and customer-focused activities.
The successful candidate will play a key role in supporting day-to-day operations, coordinating meetings and events, handling customer enquiries, and ensuring administrative processes are delivered accurately and efficiently.
Key Responsibilities
- Provide comprehensive administrative and secretarial support including diary management, scheduling meetings, handling calls and emails, and preparing correspondence.
- Maintain accurate records, filing systems, spreadsheets, databases, and reports using Microsoft Office systems.
- Take minutes at meetings and coordinate follow-up actions where required.
- Organise training sessions, seminars, meetings, and events including venue bookings, catering, travel, and delegate registration.
- Respond to customer and stakeholder enquiries, complaints, and booking requests in a professional and timely manner.
- Support community centre bookings and payments using electronic and paper-based systems.
- Assist with marketing and promotional activity including online content, publications, awareness events, and stock control of materials.
- Support financial administration processes and handle cash in line with procedures.
- Provide cover and additional support across the wider department as required.
Essential Criteria
- Minimum of 5 GCSEs (Grade C or above) including English and Maths, or equivalent.
OR
- Candidates without the above qualifications may be considered where they can demonstrate a minimum of 4 years' relevant administrative experience.
In addition, applicants must demonstrate:
- At least 2 years' administrative experience within a busy office environment.
- Experience managing large volumes of work and prioritising competing demands.
- Experience using office technology and Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
- Strong communication, organisational, and customer service skills.
- Ability to work accurately and efficiently within a fast-paced environment.
- A full driving licence will be required
Package & Benefits
- Training and development opportunities
- Supportive and collaborative working environment
- Pension scheme with employer contributions
If you are an organised administrator with strong customer service skills and the ability to manage multiple priorities effectively. Please contact Louise Ward or apply via the link below.
If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
Skills:
admin public sector administrator clerical officer ballymena
Benefits:
Holidays pension
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