Night Guest Service Supervisor – Part-time

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Night Guest Service Supervisor – Part-time”, “description”: “**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**

**Hourly Rate of u00a313.31**

**Uniform provided** and laundered

**Free and healthy** **meals** when on duty

**Grow your Career!**

**Personal Development** programmes designed to support you at every step of your career

**A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing (https://cr.hilton.com)

**Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

**Team Member Referral Program**

**High street discounts:** with Perks at Work

**Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days)

**Discounted dental and health cover**

**Free Parking**

**Discount of u00a35 on Taxi fare** between 11pm and 6am

**Guest Experience Day** after successfully passing probation

**Free Gym membership** for team members

**Modern and inclusive** Team Memberu2019s areas

**Please note this is a part time opportunity , working 24 hours a week**

**What will I be doing?**

As a Night Guest Service Supervisor, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Night Guest Service Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Oversee the entire Guest Service/Front Office operation to maintain high standards Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Set departmental objectives, work schedules, budgets, policies, and procedures Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices Maintain good communication and working relationships with all hotel departments Monitor staffing levels to meet cover business demands Conduct monthly communication meetings and produce minutes Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Guest Service team Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Assist with other departments, as necessary

**What are we looking for?**

A Night Guest Service Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous supervisory experience in Front Office within the hotel/leisure/retail sector High level of IT proficiency High level of commercial awareness and sales capabilities Experience of managing people and developing people Previous experience of managing a department and Profit and Loss account Excellent leadership, interpersonal and communication skills Accountable and resilient Commitment to delivering a high level of customer service Ability to work under pressure Excellent grooming standards Flexibility to respond to a variety of work situations Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems A degree or diploma in Hotel Management or equivalent

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company**

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Night Guest Service Supervisor – Part-time_

**Location:** _null_

**Requisition ID:** _HOT0CK1J_

**EOE/AA/Disabled/Veterans**”, “datePosted”: “2026-05-18”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Hilton”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435674884__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=289” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Northampton” } } }