Job Description
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Network & Wireless Support Engineer
Central London (Hybrid / Field-Based) Salary: circa £50,000 plus benefits
A leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.
Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly.
The Role
We're looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers.
This is a field-focused role, where you'll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.
You'll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service.
Key Responsibilities
Support & Incident Management
- Take ownership of on-site fault tickets from diagnosis through to resolution
- Work closely with escalation teams when required
- Deliver a high-quality, customer-focused support experience
Project Delivery
- Carry out on-site installations alongside project leads
- Perform testing, validation, and quality assurance
- Ensure smooth deployment of network and wireless solutions
Wireless Technical Leadership
- Act as a senior point of expertise for wireless technologies
- Support and mentor other engineers
- Contribute to improving wireless support standards and practices
Team Collaboration
- Support helpdesk tickets when not on-site
- Assist with planning future installations and site visits
Essential Skills & Experience
- Proven experience supporting commercial network and wireless infrastructure
- Strong customer-facing experience, including on-site support
- Ability to work independently and take ownership of issues
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Technical Skills
- Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)
- Experience with managed wireless solutions and deployments
- Wireless expertise including:
- Site surveys
- Signal troubleshooting
- Authentication protocols
- Installation planning
- Experience with:
- VLANs
- VoIP systems
- Internet connectivity (ADSL, leased lines, etc.)
- Helpdesk/ticketing systems and SLA environments
- Rack installations, comms rooms, and structured cabling
If you would like to be considered for this position then please contact Tom Rayner on or email