Gas Planner Ely £32,762 - £34,486 per year 40 hours per week
Sanctuary provides in house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not for profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first class customer service.
We have an opportunity for three Gas Planners to join our East Gas team based at Lancaster Way, Ely. You will be joining the Gas Planning Team, scheduling appointments for Gas Safety Checks throughout the East Region. Ensuring gas engineers have well planned and efficient workloads and that customer appointments are managed effectively. Delivering high quality, effective and efficient scheduling in accordance with legislative & contract specifications.
The role of Gas Planner will include:
- Deliver high quality, consistent scheduling and programming of gas servicing and repairs across the East Gas Region ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements.
Skills and experiences:
- Experience of using multiple systems and processes to effectively schedule a field Workforce
- Working knowledge of relevant regulations, legislation and good practice
- NVQ2 in Customer Service or Business Administration (or similar)
- Ability to extract and interpret data from a number of sources
- Good negotiation and planning skills
About us
We provide in house repairs and maintenance for a wide range of properties, as part of a not for profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £32,762 per annum (rising to £34,486 per annum after 12 months, subject to satisfactory performance)
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.