Customer & Business Support Assistant – FLK14180

{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Customer & Business Support Assistant – FLK14180”, “description”: “Job Advert Falkirk Council is seeking a motivated and customer-focused Customer and Business Support Assistant to join our Communities, Innovation & Housing (CIH) admin team. This role is ideal for someone who enjoys working in a busy, varied environment and is committed to delivering an excellent standard of service to both internal and external customers. About the Role As a Customer and Business Support Assistant, you will play an essential part in providing high‑quality front-line and business support services across CIH. You’ll handle a wide range of administrative and customer-focused tasks, ensuring that enquiries and activities are completed efficiently, accurately, and in line with established procedures. What You Will Do Deliver consistent, responsive, and high‑quality customer and business support via phone, email, face‑to‑face, online systems, and written correspondence. Carry out clerical and administrative duties in line with policies, working practices, and regulatory requirements. Support colleagues across different Council Services to ensure coordinated and effective service delivery. Contribute to the development and improvement of systems, procedures, and processes. Interpret a wide range of information and determine appropriate actions, escalating issues where needed. Maintain confidentiality at all times and ensure compliance with all relevant legislation and council policies. Promote equality, wellbeing, and fairness in all interactions. About You We’re looking for someone who brings enthusiasm, accuracy, and a strong customer‑service approach. You will ideally have: Essential Excellent literacy and numeracy skills SVQ Level 2 in Business Administration or equivalent Experience in office administration Ability to work effectively as part of a team Strong communication skills (written and verbal) Good working knowledge of Microsoft Office applications Ability to plan and organise your own workload and meet deadlines Understanding of data protection requirements Commitment to Falkirk Council’s core values: Responsive, Innovative, Trusted, Ambitious Desirable Analytical skills Experience working in the public sector or a political environment Why Join Us? At Falkirk Council, we believe in supporting and investing in our people. You’ll join a forward‑thinking organisation committed to modern ways of working, continuous improvement, and delivering meaningful services to our communities.41bf1e1f-b16b-4260-a40a-17c77a06fd15”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Falkirk Council”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435820957__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=21609” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “North Broomage” } } }