Head of PMO

About The Role

This role is not a traditional PMO leadership position.

It is a critical transformation role responsible for:

• Moving the organisation from inconsistent delivery → predictable, scalable performance
• Embedding governance, discipline, and commercial rigour
• Enabling the business to deliver customer outcomes at pace and margin

Role Purpose

To build, lead and continuously develop a high-performing Project Management Office (PMO) that delivers predictable, high-quality, commercially disciplined programme execution across the organisation.

The Head of PMO will establish and enforce best-in-class governance, assurance, and delivery frameworks, driving improvements in On-Time Delivery (OTD), Right First Time (RFT), margin performance, and customer satisfaction.

This role is critical in transforming delivery capability into a scalable, repeatable and value-driven function aligned to strategic business objectives.

Key Accountabilities

1. PMO Strategy & Leadership

• Define and implement the PMO strategy, operating model, and roadmap
• Establish a centre of excellence for project, programme, and portfolio management
• Build and lead a high-performing PMO team (analysts, governance leads, planners)
• Embed a culture of accountability, delivery excellence, and continuous improvement

2. Delivery Governance & Assurance

• Design and enforce end-to-end delivery governance frameworks
• Implement stage gates, QA controls, and assurance processes
• Ensure consistent application of delivery methodology across all programmes
• Drive compliance with contractual, operational, and quality standards

3. Performance & Execution Excellence

• Own and drive improvements in:
  • On-Time Delivery (OTD)
  • Right First Time (RFT)
  • Installation and delivery quality
• Establish robust delivery performance metrics and reporting
• Provide early identification and mitigation of delivery risks and issues

4. Commercial & Financial Discipline

• Embed strong linkage between delivery performance and commercial outcomes
• Drive improvements in:
  • Margin performance
  • Cost control and rework reduction
  • Resource utilisation and efficiency
• Provide transparent reporting on portfolio health and financial performance

5. Portfolio & Demand Management

• Implement portfolio governance and prioritisation frameworks
• Align delivery capacity with strategic priorities and customer commitments
• Enable data-driven decision-making on:
  • Investment prioritisation
  • Resource allocation
  • Risk trade-offs

6. Stakeholder Management & Influence

• Act as a trusted advisor to executive leadership
• Provide clear, concise insight into:
  • Delivery performance
  • Risks and mitigations
  • Strategic delivery confidence
• Challenge constructively across:
  • Sales (scope and commitments)
  • Delivery teams (execution discipline)
  • Leadership (prioritisation and trade-offs)

7. Capability & Continuous Improvement

• Develop and implement a PM capability framework (skills, standards, training)
• Drive adoption of best practice methodologies and tools
• Lead continuous improvement initiatives focused on:
  • Efficiency
  • Standardisation
  • Quality and customer outcomes

Key Deliverables (First 12 Months)

• Defined and implemented PMO operating model and governance framework
• Measurable improvement in:
  • OTD performance
  • RFT / quality metrics
• Established consistent reporting dashboards for executive visibility
• Introduced robust QA and stage gate controls
• Clear linkage between delivery performance and margin outcomes
• Strengthened PM capability and consistency across programmes

About You

• Proven experience building or transforming a PMO function within a complex organisation
• Demonstrable track record of improving:
  • Delivery performance
  • Governance standards
  • Operational and/or commercial outcomes
• Experience managing:
  • Multi-project / programme portfolios
  • Customer-facing delivery environmentsCross-functional stakeholders
• Professional certifications:
  • PRINCE2 Practitioner / PMP / APM PMQ (or equivalent)
  • MSP or equivalent programme management certification
  • P3O or PMO-specific certification (desirable but strongly preferred)

Desirable

• Experience in telecoms, infrastructure, or engineering-led delivery environments
• Portfolio management expertise (e.g. MoP, PfMP)
• Risk and governance frameworks (e.g. M_o_R)
• Agile / hybrid delivery certification (e.g. PRINCE2 Agile, PMI-ACP)

Leadership & Behavioural Profile

• Delivery-focused: prioritises outcomes over process
• Commercially aware: understands margin, cost, and value drivers
• Credible operator: able to challenge senior stakeholders constructively
• Data-driven: makes decisions based on evidence and insight
• Builds capability: develops teams, standards, and organisational maturity
• Resilient and pragmatic: drives change in complex, fast-paced environments

Measures of Success

• Improvement in On-Time Delivery (OTD)
• Reduction in delivery defects and rework (RFT)
• Increased delivery predictability and customer confidence
• Improved margin performance and cost control
• Adoption of standardised delivery frameworks across the organisation
• Clear, executive-level visibility of portfolio health and risk

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