AWS Connect Architect

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We are looking for an experienced AWS Connect Architect with strong expertise in designing and deploying Amazon Connect contact center solutions on AWS.

Key Skills

• Amazon Connect & AWS Contact Center Solutions
• AWS IaaS, Lambda, API Gateway, IAM, CloudWatch
• ServiceNow ITSM
• Terraform & CloudFormation
• CRM Integrations (Salesforce / ServiceNow)
• SIP, VoIP & PSTN Technologies

Responsibilities

• Design and implement scalable Amazon Connect solutions
• Develop IVR workflows and call routing strategies
• Integrate AWS services and enterprise CRM platforms
• Build automation using Terraform & CloudFormation
• Support CI/CD pipelines and cloud deployments
• Collaborate with stakeholders to deliver secure and scalable solutions

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