- To support the Graphics & Technical Design Manager in the day to day running, and continual development, of the artwork, reprographics, pre-press and technical design business functions.
- Responsible for coordinating the flow of work into the department, organising and prioritising all day-to-day reprographic tasks and assigning to suitable operators for processing, including preparations for the night shift.
- Ensure all Technical Design and Sampling tasks remain under control, working in conjunction with the Technical Design Team Leader.
- Monitor workload and resource capacity to ensure jobs are processed in a timely manner and meet customer expectations.
- Ensure incoming emails, 1st stage assessments and final artwork downloads are completed in suitable timeframe.
- Provide cover for the Graphics & Technical Design Manager when they are unavailable, out of the office or absent/on annual leave.
- Assist in reviewing and highlighting training/development opportunities, keeping the department standard operating procedures (SOPs) and training matrix up to date.
- Produce and review regular KPI reports to help monitor team performance.
- Support with regular team member reviews to ensure continued staff development.
- Participate in meetings, including customer facing, both online and in person, and on occasion onsite at customer facilities.
- Undertake any reasonable request as directed by your Line Manager.
Technical Skills
- Previous experience of leading or managing direct reports.
- A solid understanding of Offset Litho print production and technical finishing processes and limitations.
- Excellent knowledge of artwork, reprographics and pre-press processes and associated software from Esko (Artpro/Artpro+) and Adobe (Illustrator, Photoshop, Acrobat etc).
- Good working knowledge of workflow systems (Esko WebCenter/Automation Engine) and processes, with the ability to problem solve day-to-day issues and support with system development.
- A good understanding of structural and technical design processes used within the printed packaging industry (cutter profiles, varnish blankets etc).
- Technical assessment of incoming artwork files to ensure they meet correct specifications for successful production.
- Clear communication of all queries whilst able to offer suitable solutions.
- Ability to monitor schedules to ensure operators are far enough ahead.
- Supporting the completion of reprographic tasks when workload demands.
- Assisting with technical artwork and print queries, liaising with relevant stakeholders.
- Monitoring the GMG proofing system to ensure it remains functional and calibrated.
- Supporting the development and maintenance of accurate documentation and processes – helping to ensure they are used correctly and effectively.
- Maintaining an awareness of customer guidelines, departmental SOPs and Health & Safety practices and helping to in keep all team members up to date.
- Assisting in reporting and solving any IT issues the department might have.
- Staying up to date with all relevant software.
Personal Skills
- Previous team leadership/supervision experience.
- Managing expectations of both internal and external stakeholders.
- Engaging with available training and personal development opportunities.
- Excellent communication, organisation and time management skills.
- Ability to delegate and influence to achieve the most effective and efficient outcome.
- Setting yearly goals/targets and monitoring team performance.
- Helping to identify, and participate in, continual improvement projects.
- Encouraging the team to work to the highest quality standards.
- Team player with a positive attitude towards your work and team members.
- Exceptional attitude towards customer service.
- Ability to prioritise effectively and adapt to a variable and fast paced environment.
Performance Indicators
- Managing time and tasks efficiently.
- Meeting deadlines and keeping relevant tasks under control.
- Supervision and development of team members.
- Supporting with reporting and processes to drive quality of service and speed of response to reprographics requests.
- To support the Graphics & Technical Design Manager in the day to day running, and continual development, of the artwork, reprographics, pre-press and technical design business functions.
- Responsible for coordinating the flow of work into the department, organising and prioritising all day-to-day reprographic tasks and assigning to suitable operators for processing, including preparations for the night shift.
- Ensure all Technical Design and Sampling tasks remain under control, working in conjunction with the Technical Design Team Leader.
- Monitor workload and resource capacity to ensure jobs are processed in a timely manner and meet customer expectations.
- Ensure incoming emails, 1st stage assessments and final artwork downloads are completed in suitable timeframe.
- Provide cover for the Graphics & Technical Design Manager when they are unavailable, out of the office or absent/on annual leave.
- Assist in reviewing and highlighting training/development opportunities, keeping the department standard operating procedures (SOPs) and training matrix up to date.
- Produce and review regular KPI reports to help monitor team performance.
- Support with regular team member reviews to ensure continued staff development.
- Participate in meetings, including customer facing, both online and in person, and on occasion onsite at customer facilities.
- Undertake any reasonable request as directed by your Line Manager.
Technical Skills
- Previous experience of leading or managing direct reports.
- A solid understanding of Offset Litho print production and technical finishing processes and limitations.
- Excellent knowledge of artwork, reprographics and pre-press processes and associated software from Esko (Artpro/Artpro+) and Adobe (Illustrator, Photoshop, Acrobat etc).
- Good working knowledge of workflow systems (Esko WebCenter/Automation Engine) and processes, with the ability to problem solve day-to-day issues and support with system development.
- A good understanding of structural and technical design processes used within the printed packaging industry (cutter profiles, varnish blankets etc).
- Technical assessment of incoming artwork files to ensure they meet correct specifications for successful production.
- Clear communication of all queries whilst able to offer suitable solutions.
- Ability to monitor schedules to ensure operators are far enough ahead.
- Supporting the completion of reprographic tasks when workload demands.
- Assisting with technical artwork and print queries, liaising with relevant stakeholders.
- Monitoring the GMG proofing system to ensure it remains functional and calibrated.
- Supporting the development and maintenance of accurate documentation and processes – helping to ensure they are used correctly and effectively.
- Maintaining an awareness of customer guidelines, departmental SOPs and Health & Safety practices and helping to in keep all team members up to date.
- Assisting in reporting and solving any IT issues the department might have.
- Staying up to date with all relevant software.
Personal Skills
- Previous team leadership/supervision experience.
- Managing expectations of both internal and external stakeholders.
- Engaging with available training and personal development opportunities.
- Excellent communication, organisation and time management skills.
- Ability to delegate and influence to achieve the most effective and efficient outcome.
- Setting yearly goals/targets and monitoring team performance.
- Helping to identify, and participate in, continual improvement projects.
- Encouraging the team to work to the highest quality standards.
- Team player with a positive attitude towards your work and team members.
- Exceptional attitude towards customer service.
- Ability to prioritise effectively and adapt to a variable and fast paced environment.
Performance Indicators
- Managing time and tasks efficiently.
- Meeting deadlines and keeping relevant tasks under control.
- Supervision and development of team members.
- Supporting with reporting and processes to drive quality of service and speed of response to reprographics requests.
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