Solutions Manager (Field Engineering)

Requirements

• Led or significantly contributed to Solutions Engineering or Solutions Architecture teams in a B2B SaaS or similarly complex environment
• Demonstrated measurable impact on presales metrics such as win rates, POV conversion, sales cycle length, or forecast accuracy
• Built or improved presales processes (discovery frameworks, demo structures, POV execution) that brought consistency and quality to how technical teams engage with customers
• Coached and developed individual contributors, improving technical storytelling, solution design, and stakeholder management, alongside experience (or clear readiness) in hiring, onboarding, and managing performance. Used data and metrics to drive team performance and accountability
• Partnered effectively with Sales, Product, and Customer Success to align technical strategy with commercial outcomes
• Maintained technical credibility with customers, senior stakeholders and internal teams by staying current with product capabilities, guiding solution design, and supporting the team through complex technical conversations

What the job involves

• Solutions (Field Engineering) sits at the technical heart of hx’s go-to-market engine, owning the ‘Technical Win’ in every opportunity. The team operates at the intersection of product, sales, and customer success, working directly with underwriters, actuaries, IT leaders, and security teams at some of the world’s most sophisticated insurers
• This is where deep technical capability, domain expertise, and commercial insight come together to solve complex problems and design solutions customers trust to run their most critical pricing and underwriting decisions
• The team thrives at the edge of what’s possible — tackling the hardest integration and implementation challenges where creativity, rigour, and technical depth are essential. Every engagement is high-stakes, highly visible, and directly influences both revenue outcomes and product direction
• This is a high-ownership, collaborative environment where consistency of execution matters as much as innovation. Field Engineering doesn’t just support deals — it accelerates them, de-risks them, and shapes how hx shows up in the market
• This is a people‑first leadership role focused on team performance, coaching, and operational excellence. You will be accountable for how effectively the Solutions Engineering team supports revenue, while partnering closely with Sales, Product, and Customer Success to ensure strong, consistent technical execution
• Drive optimal win rates across qualified opportunities by coaching Solutions Team (Solutions Engineers and Architects) through discovery, demos, architectural workshops, and proof‑of‑value engagements with clear, technically and commercially aligned execution
• Drive optimal Technical Win conversion from proof‑of‑value to closed deals by analyzing outcomes, capturing learnings, and refining how the team builds customer confidence
• Reduce sales cycle length and improve forecast accuracy by identifying technical risks early and partnering with Sales to proactively unblock deals
• Build and develop a high‑performing, engaged team through clear standards, structured feedback, and defined career progression pathways
• Establish consistent execution frameworks across discovery, solution design, and POV delivery, using metrics and AI‑enabled workflows to scale quality
• Partner cross‑functionally with Sales, Product, and Customer Success to align technical execution with revenue goals and influence product direction

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