{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Risk Operations Manager – On Boarding and In Life CDD”, “description”: “
Risk Operations Manager – AML & KYC Compliance Lead
We’re looking for a Risk Operations Manager to lead our onboarding and ongoing Customer Due Diligence (CDD) activity. This role ensures AML and KYC requirements are met across a complex customer portfolio, protecting the business from financial crime and regulatory risk while supporting a smooth customer journey.
Responsibilities
- Lead and manage the CDD/KYC team, including performance, capability and development.
- Oversee end‑to‑end onboarding and in‑life CDD decisions, ensuring clear audit trails.
- Act as a key contact for AML escalations, working closely with the MLRO.
- Ensure all CDD and AML activity meets UK regulatory and internal policy requirements.
- Manage workloads to deliver agreed service levels and quality standards.
- Complete regular controls, quality checks and audits of CDD activity.
- Maintain up‑to‑date CDD/KYC policies, procedures and documentation.
- Recommend policy and process improvements to strengthen risk management.
- Drive “right first time” outcomes and continuous improvement.
- Support and deliver change initiatives to improve the end‑to‑end customer journey.
- Build strong relationships across credit, risk and relationship teams.
Qualifications
- Proven experience leading teams within CDD, AML or risk operations.
- Strong communication skills, with confidence engaging senior stakeholders.
- Highly organised, able to plan, prioritise and deliver against service and quality targets.
- Comfortable working in a fast‑paced, regulated environment.
- Strong knowledge of UK AML, KYC and CDD requirements.
- Experience assessing risk, making sound decisions and escalating where appropriate.
- High attention to detail and confidence handling complex or high‑risk cases.
- Up‑to‑date understanding of regulatory expectations and industry trends.
- Background in financial services, with hands‑on experience in CDD, KYC or AML.
- Ability to interpret complex customer structures and data.
- Experience improving operational efficiency while maintaining compliance.
Benefits
- Competitive pension scheme with annual review.
- Annual salary review and bonus scheme.
- EV company car and cycle‑to‑work scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Private medical insurance.
- Life assurance and critical illness cover.
- Health assessment options, dental and travel insurance.
- Personal accident insurance.
- 25 days’ annual leave + a Celebration Day.
- 37.5‑hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme and volunteer days.
- Time allocated for personal development and study support (where applicable).
- Free parking, EV charging points, bike storage & shower facilities.
- Complimentary breakfast and staff social events.
Equal Opportunity
We are an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace. If your experience does not exactly align, we encourage you to apply.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Ayvens”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435986879__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=22” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Bristol” } } }Company: Ayvens
Location: Bristol
Job Description:
Risk Operations Manager – AML & KYC Compliance Lead
We’re looking for a Risk Operations Manager to lead our onboarding and ongoing Customer Due Diligence (CDD) activity. This role ensures AML and KYC requirements are met across a complex customer portfolio, protecting the business from financial crime and regulatory risk while supporting a smooth customer journey.
Responsibilities
- Lead and manage the CDD/KYC team, including performance, capability and development.
- Oversee end‑to‑end onboarding and in‑life CDD decisions, ensuring clear audit trails.
- Act as a key contact for AML escalations, working closely with the MLRO.
- Ensure all CDD and AML activity meets UK regulatory and internal policy requirements.
- Manage workloads to deliver agreed service levels and quality standards.
- Complete regular controls, quality checks and audits of CDD activity.
- Maintain up‑to‑date CDD/KYC policies, procedures and documentation.
- Recommend policy and process improvements to strengthen risk management.
- Drive “right first time” outcomes and continuous improvement.
- Support and deliver change initiatives to improve the end‑to‑end customer journey.
- Build strong relationships across credit, risk and relationship teams.
Qualifications
- Proven experience leading teams within CDD, AML or risk operations.
- Strong communication skills, with confidence engaging senior stakeholders.
- Highly organised, able to plan, prioritise and deliver against service and quality targets.
- Comfortable working in a fast‑paced, regulated environment.
- Strong knowledge of UK AML, KYC and CDD requirements.
- Experience assessing risk, making sound decisions and escalating where appropriate.
- High attention to detail and confidence handling complex or high‑risk cases.
- Up‑to‑date understanding of regulatory expectations and industry trends.
- Background in financial services, with hands‑on experience in CDD, KYC or AML.
- Ability to interpret complex customer structures and data.
- Experience improving operational efficiency while maintaining compliance.
Benefits
- Competitive pension scheme with annual review.
- Annual salary review and bonus scheme.
- EV company car and cycle‑to‑work scheme.
- Give As You Earn (GAYE) scheme.
- Employee referral scheme (£1,000).
- Retail discounts programme.
- GymFlex membership options.
- Private medical insurance.
- Life assurance and critical illness cover.
- Health assessment options, dental and travel insurance.
- Personal accident insurance.
- 25 days’ annual leave + a Celebration Day.
- 37.5‑hour week, Monday to Friday, no weekends.
- Holiday buy & sell scheme and volunteer days.
- Time allocated for personal development and study support (where applicable).
- Free parking, EV charging points, bike storage & shower facilities.
- Complimentary breakfast and staff social events.
Equal Opportunity
We are an equal opportunity employer. We are committed to building a diverse, inclusive, and authentic workplace. If your experience does not exactly align, we encourage you to apply.
#J-18808-Ljbffr…
Posted: May 19th, 2026