POD Team Leader: Customer Resolution & Coaching

British Gas is seeking a POD Team Leader for a 6 to 12 month fixed-term contract in Leicester. In this role, you will manage a team of Customer Resolution Agents, focusing on coaching and developing staff to deliver exceptional customer service across various channels. You will be accountable for team performance, driving improvements based on data insights, and ensuring compliance with company standards. Applicants should possess excellent coaching skills, experience in customer service, and strong analytical abilities.#J-18808-Ljbffr…