Job Description
Job Title: Service Manager
Contract Type: Secondment for one year
Salary: £39,340.77 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday to Friday
Location: Camden Young People, Camden
You will be working from one of our supported services, providing motivational leadership to empower and engage your team to deliver an outstanding customer‑focused service. You will be responsible for the safe operational management of care and support services.
About You
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers.
- Experience of working in challenging environments with the ability to plan, prioritise, and organise tasks to achieve results.
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and drive improvements.
- Conflict resolution skills and confidence and consistency when making decisions.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
- Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvement.
Why Riverside?
Riverside is a housing association with a 90‑year history of revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling lives. We manage over 75,000 affordable residential and retirement homes across the UK and work across homelessness, social care, employment support, and retirement living.
Working With Us, You’ll Enjoy
- Competitive pay and generous pension.
- 25 days holidays plus bank holidays.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity And Inclusion At Riverside
We are inclusive. At Riverside we value diversity in all its forms, fostering a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for all eligible applicants. If you meet the minimum requirements for the role you will be guaranteed an interview.
Applications may close before the deadline
Please apply early to be considered.
Role Profile
Leading And Engaging a Team
- Line manage a team and create a safe environment where colleagues can talk openly and honestly.
- Set expectations and performance targets together.
- Hold regular one‑to‑one sessions to reflect on achievements, performance and personal wellbeing.
- Undertake semi‑annual performance reviews to support colleagues in achieving their potential.
- Facilitate regular team meetings to update and empower staff to share ideas and best practice.
- Embrace reflective practice techniques to enable learning from experience.
- Recognise, praise and acknowledge achievements of colleagues and the team.
- Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
Leading a Service
- Manage the service as per contractual requirements, reviewing performance annually.
- Meet Riverside performance targets.
- Participate in setting and managing service budgets, monitor spend and report variances.
- Plan and deliver a colleague rota that covers all shifts effectively.
- Recruit and source relief or agency workers as required.
- Devise, plan and deliver comprehensive induction and continuous development plans.
- Handle cash, order goods, administer monthly timesheets, raise and approve invoices, and maintain accurate records.
- Produce reports and documentation to support contract delivery.
- Ensure compliance with Health and Safety legislation and other regulatory obligations.
- Work with customers and colleagues to deliver objectives within Riverside’s corporate plan.
- Build positive relationships with key stakeholders by attending forums, task groups and networking events.
Housing And Income Management
- Manage and report responsive repairs and liaise with contractors.
- Ensure welfare checks of customers’ rooms are carried out.
- Work with asset and compliance colleagues to ensure properties are safely managed.
- Manage empty properties, refer to void work procedures, and prepare rooms for letting.
- Lead on hearing appeals, serving notice and ending tenancies as per policy.
- Maintain effective housing allocation and referral pathways.
- Manage rental income, collect rent, and handle arrears to minimise losses.
- Deliver tenancy sustainment and advice, maximising income through benefits claims and budget management.
Supporting Customers
- Lead team to provide person‑centred service in line with our psychologically and trauma‑informed approach.
- Promote high levels of customer consultation, communication and partnership working.
- Support customers to achieve ambitions through flexible planning.
- Develop relationships with stakeholders, including housing providers, to identify pathways to positive move‑ons.
- Involve customers in design and delivery of all service aspects, encouraging participation in audits.
- Build community resource networks and promote multidisciplinary working.
- Guide team to record customer information on Riverside and other digital platforms.
- Enable customers to manage medication through adherence procedures.
- Handle complaints and reports of anti‑social behaviour transparently.
Other Duties
- Work flexibly to meet customer and business needs, including out‑of‑hour and on‑call duties.
- Undertake regular training and maintain continuous development.
- Use the Lone Worker system when necessary.
- Ensure customer safety and comply with all policy frameworks (health & safety, safeguarding, GDPR, cash handling).
- Act in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, supervision and reflective practice sessions.
- Complete additional duties as agreed with Line Manager.
Additional Information
- Travel may be required across the UK to fulfil role responsibilities.
- Work will involve handling sensitive information with strict confidentiality.
- Commitment to equal opportunities and promotion of non‑discriminatory practices is essential.
Person Specification
Essential Knowledge & Experience
- Experience of working within a supported housing environment with a vulnerable and diverse group of customers.
- Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
- Team – playing style with a caring, empathic, supportive and flexible approach, resilient can‑do attitude.
- Communication and feedback skills, empowerment, motivation and improvement driving.
- Conflict resolution skills with confidence and consistency in decision making.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
- Competent IT skills, including database use, report production and analysis of key outcome data.
Desirable
- Experience of managing and developing a small team.
- Financial experience or previous budgetary responsibility.
- Previous experience of managing contracts, achieving KPIs, and managing compliance.
- Recognised formal care, support or housing qualification.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
Our Values and Behaviours — Creating an Inclusive Environment
Our core values are rooted in a commitment to inclusive practice, respect, and empowerment. All employees are encouraged to embrace these behaviours in every interaction.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Riverside”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435987806__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=6132” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “Camden Town” } } }Job Description
Job Title: Service Manager
Contract Type: Secondment for one year
Salary: £39,340.77 per annum
Working Hours: Full time 37.5 hours per week
Working Pattern: Monday to Friday
Location: Camden Young People, Camden
You will be working from one of our supported services, providing motivational leadership to empower and engage your team to deliver an outstanding customer‑focused service. You will be responsible for the safe operational management of care and support services.
About You
- Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers.
- Experience of working in challenging environments with the ability to plan, prioritise, and organise tasks to achieve results.
- Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and drive improvements.
- Conflict resolution skills and confidence and consistency when making decisions.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
- Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvement.
Why Riverside?
Riverside is a housing association with a 90‑year history of revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling lives. We manage over 75,000 affordable residential and retirement homes across the UK and work across homelessness, social care, employment support, and retirement living.
Working With Us, You’ll Enjoy
- Competitive pay and generous pension.
- 25 days holidays plus bank holidays.
- Investment in your learning, personal development and technology.
- A wide range of benefits.
Diversity And Inclusion At Riverside
We are inclusive. At Riverside we value diversity in all its forms, fostering a workplace where all individuals are respected, empowered, and heard. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for all eligible applicants. If you meet the minimum requirements for the role you will be guaranteed an interview.
Applications may close before the deadline
Please apply early to be considered.
Role Profile
Leading And Engaging a Team
- Line manage a team and create a safe environment where colleagues can talk openly and honestly.
- Set expectations and performance targets together.
- Hold regular one‑to‑one sessions to reflect on achievements, performance and personal wellbeing.
- Undertake semi‑annual performance reviews to support colleagues in achieving their potential.
- Facilitate regular team meetings to update and empower staff to share ideas and best practice.
- Embrace reflective practice techniques to enable learning from experience.
- Recognise, praise and acknowledge achievements of colleagues and the team.
- Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
Leading a Service
- Manage the service as per contractual requirements, reviewing performance annually.
- Meet Riverside performance targets.
- Participate in setting and managing service budgets, monitor spend and report variances.
- Plan and deliver a colleague rota that covers all shifts effectively.
- Recruit and source relief or agency workers as required.
- Devise, plan and deliver comprehensive induction and continuous development plans.
- Handle cash, order goods, administer monthly timesheets, raise and approve invoices, and maintain accurate records.
- Produce reports and documentation to support contract delivery.
- Ensure compliance with Health and Safety legislation and other regulatory obligations.
- Work with customers and colleagues to deliver objectives within Riverside’s corporate plan.
- Build positive relationships with key stakeholders by attending forums, task groups and networking events.
Housing And Income Management
- Manage and report responsive repairs and liaise with contractors.
- Ensure welfare checks of customers’ rooms are carried out.
- Work with asset and compliance colleagues to ensure properties are safely managed.
- Manage empty properties, refer to void work procedures, and prepare rooms for letting.
- Lead on hearing appeals, serving notice and ending tenancies as per policy.
- Maintain effective housing allocation and referral pathways.
- Manage rental income, collect rent, and handle arrears to minimise losses.
- Deliver tenancy sustainment and advice, maximising income through benefits claims and budget management.
Supporting Customers
- Lead team to provide person‑centred service in line with our psychologically and trauma‑informed approach.
- Promote high levels of customer consultation, communication and partnership working.
- Support customers to achieve ambitions through flexible planning.
- Develop relationships with stakeholders, including housing providers, to identify pathways to positive move‑ons.
- Involve customers in design and delivery of all service aspects, encouraging participation in audits.
- Build community resource networks and promote multidisciplinary working.
- Guide team to record customer information on Riverside and other digital platforms.
- Enable customers to manage medication through adherence procedures.
- Handle complaints and reports of anti‑social behaviour transparently.
Other Duties
- Work flexibly to meet customer and business needs, including out‑of‑hour and on‑call duties.
- Undertake regular training and maintain continuous development.
- Use the Lone Worker system when necessary.
- Ensure customer safety and comply with all policy frameworks (health & safety, safeguarding, GDPR, cash handling).
- Act in line with Riverside company values – “Our Riverside Way”.
- Participate in team meetings, supervision and reflective practice sessions.
- Complete additional duties as agreed with Line Manager.
Additional Information
- Travel may be required across the UK to fulfil role responsibilities.
- Work will involve handling sensitive information with strict confidentiality.
- Commitment to equal opportunities and promotion of non‑discriminatory practices is essential.
Person Specification
Essential Knowledge & Experience
- Experience of working within a supported housing environment with a vulnerable and diverse group of customers.
- Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
- Team – playing style with a caring, empathic, supportive and flexible approach, resilient can‑do attitude.
- Communication and feedback skills, empowerment, motivation and improvement driving.
- Conflict resolution skills with confidence and consistency in decision making.
- Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
- Competent IT skills, including database use, report production and analysis of key outcome data.
Desirable
- Experience of managing and developing a small team.
- Financial experience or previous budgetary responsibility.
- Previous experience of managing contracts, achieving KPIs, and managing compliance.
- Recognised formal care, support or housing qualification.
About Us
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years.
Our Values and Behaviours — Creating an Inclusive Environment
Our core values are rooted in a commitment to inclusive practice, respect, and empowerment. All employees are encouraged to embrace these behaviours in every interaction.
#J-18808-Ljbffr…