Ross Hospital
Location: Ross Hall Hospital in Glasgow
Position: Patient Administrator
Hours: 37.5 hours per week (full‑time) – flexible shift pattern between 07:30AM and 09:00PM on a rotational basis
Salary: Up to £25,525 per year (depending on experience, training, and qualification)
Overview
This role is part of the Administration department at Ross Hall Hospital, a member of Circle Health Group.
Duties
- Contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure Circle Health Group best practice process maps are followed, providing an efficient, professional standard service to all patients, visitors, consultants, and staff.
- Ensure all patient queries are dealt with efficiently and professionally.
- Manage all incoming and outgoing mail.
- Approve electronic bookings received via the relevant system and update any bookings received via email.
- Maintain knowledge of the Health and Safety at Work Act, ensuring appropriate measures for health and safety of patients, relatives, visitors, staff, and contractors.
- Comply with all relevant mandatory training.
Qualifications
- Mathematics and English GCSE at grades A to C or functional skills level 2 evidence.
- Proficiency in PC use, including software and systems.
- Basic financial awareness.
- Previous administration experience in a private healthcare environment is preferred.
Benefits
- 25 days holiday per year plus bank holidays, increasing to 30 days with service.
- Private pension scheme.
- Private healthcare scheme covering pre‑existing medical conditions.
- Friends & Family hospital discounts.
- Family‑friendly policies including enhanced maternity, paternity, and adoption pay.
- Non‑contributory life insurance.
- Staff engagement hub with discounts and rewards.
- Access to resources, tools, and services supporting wellbeing.
- Employee recognition programmes.
- Industry‑leading training and development opportunities.
Ross Hospital
Location: Ross Hall Hospital in GlasgowPosition: Patient AdministratorHours: 37.5 hours per week (full‑time) – flexible shift pattern between 07:30AM and 09:00PM on a rotational basisSalary: Up to £25,525 per year (depending on experience, training, and qualification)
Overview
This role is part of the Administration department at Ross Hall Hospital, a member of Circle Health Group.
Duties
- Contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure Circle Health Group best practice process maps are followed, providing an efficient, professional standard service to all patients, visitors, consultants, and staff.
- Ensure all patient queries are dealt with efficiently and professionally.
- Manage all incoming and outgoing mail.
- Approve electronic bookings received via the relevant system and update any bookings received via email.
- Maintain knowledge of the Health and Safety at Work Act, ensuring appropriate measures for health and safety of patients, relatives, visitors, staff, and contractors.
- Comply with all relevant mandatory training.
Qualifications
- Mathematics and English GCSE at grades A to C or functional skills level 2 evidence.
- Proficiency in PC use, including software and systems.
- Basic financial awareness.
- Previous administration experience in a private healthcare environment is preferred.
Benefits
- 25 days holiday per year plus bank holidays, increasing to 30 days with service.
- Private pension scheme.
- Private healthcare scheme covering pre‑existing medical conditions.
- Friends & Family hospital discounts.
- Family‑friendly policies including enhanced maternity, paternity, and adoption pay.
- Non‑contributory life insurance.
- Staff engagement hub with discounts and rewards.
- Access to resources, tools, and services supporting wellbeing.
- Employee recognition programmes.
- Industry‑leading training and development opportunities.
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