Permanent
Permanent Job Description Summary: Customer Care Associate, Permanent, Location: Edinburgh (hybrid model requires 40% office presence), Salary: starting £26,228, Working pattern: full‑time 37.5 h/week, Shift times 8:30‑5:30 Mon‑Fri, Training: comprehensive 3‑month on‑site program, Closing Date: Friday 15 May 2026.
Responsibilities
- Answer inbound calls and help customers use the Aegon Platform to manage their money.
- Take ownership of customer satisfaction by listening to needs and communicating in clear language.
- Assist customers with key financial matters such as pensions, savings, and investments.
- Collaborate with team and follow procedures to resolve issues efficiently.
Qualifications
- Experience in customer service (contact centre, face‑to‑face, retail, hospitality).
- Excellent communicator with an eye for detail.
- Empathetic, able to put yourself in a customer’s shoes and work flexibly.
- Comfortable using Microsoft Office tools (Outlook, Teams, Word, Excel).
- Willingness to learn and grow within the role.
Benefits
- Starting salary £26,228 (£13.45 hr) with possibility to grow up to £33,240 (£17.05 hr).
- Pay & Progression scheme to increase rewards with performance.
- Pension scheme: employee contributes 3%, company 9%, match up to 20% combined.
- Discretionary annual bonus based on personal and company performance.
- 34 days leave per year including bank holidays, prorated for part‑time.
- Private medical cover, life assurance, critical illness cover, enhanced parental leave.
- Lifestyle benefits: retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments, travel loans.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.
#J-18808-Ljbffr”, “datePosted”: “2026-05-19”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Aegon UK”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__435988978__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=31” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “City of Edinburgh” } } }Permanent
Permanent Job Description Summary: Customer Care Associate, Permanent, Location: Edinburgh (hybrid model requires 40% office presence), Salary: starting £26,228, Working pattern: full‑time 37.5 h/week, Shift times 8:30‑5:30 Mon‑Fri, Training: comprehensive 3‑month on‑site program, Closing Date: Friday 15 May 2026.
Responsibilities
- Answer inbound calls and help customers use the Aegon Platform to manage their money.
- Take ownership of customer satisfaction by listening to needs and communicating in clear language.
- Assist customers with key financial matters such as pensions, savings, and investments.
- Collaborate with team and follow procedures to resolve issues efficiently.
Qualifications
- Experience in customer service (contact centre, face‑to‑face, retail, hospitality).
- Excellent communicator with an eye for detail.
- Empathetic, able to put yourself in a customer’s shoes and work flexibly.
- Comfortable using Microsoft Office tools (Outlook, Teams, Word, Excel).
- Willingness to learn and grow within the role.
Benefits
- Starting salary £26,228 (£13.45 hr) with possibility to grow up to £33,240 (£17.05 hr).
- Pay & Progression scheme to increase rewards with performance.
- Pension scheme: employee contributes 3%, company 9%, match up to 20% combined.
- Discretionary annual bonus based on personal and company performance.
- 34 days leave per year including bank holidays, prorated for part‑time.
- Private medical cover, life assurance, critical illness cover, enhanced parental leave.
- Lifestyle benefits: retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments, travel loans.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, race, religion/belief, gender, sexual orientation or gender identity.
#J-18808-Ljbffr…