Overview
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help people and businesses prosper and we embrace a strong risk culture. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Position
Customer Experience Advisor based out of Cirencester /Stroud Twin locations Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
What You’ll Bring
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required).
- Effective communication skills to truly understand customers’ needs (Required).
- A real desire to go above and beyond for customers (Preferred).
- Effective team working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on a range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
- Employer pension contribution of 8% of salary; up to 12.5% if you contribute; some contribution can be taken in cash.
- Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share plan participation.
- Access to Santander products and services with no fee and additional discount and deals.
- Competitive rewards reflecting your impact and value.
- Wellbeing support including access to healthcare and mental health partners.
- Family leave, childcare options and tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities to shape your career.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work
- All candidates must have the right to work in the UK to commence employment with Santander.
Overview
Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to help people and businesses prosper and we embrace a strong risk culture. Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
Position
Customer Experience Advisor based out of Cirencester /Stroud Twin locations Branch, working 35 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone.
- Assist with day‑to‑day transactions, queries and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions.
- Develop knowledge of services and products to help our customers.
- Identify new ways to improve the customer experience.
What You’ll Bring
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required).
- Effective communication skills to truly understand customers’ needs (Required).
- A real desire to go above and beyond for customers (Preferred).
- Effective team working skills with a flexible, can‑do approach to work (Preferred).
- Openness to a broad range of activities even if outside of standard expectations (Preferred).
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred).
Benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Annual salary is based on a standard 35‑hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on a range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance and health assessments.
- Employer pension contribution of 8% of salary; up to 12.5% if you contribute; some contribution can be taken in cash.
- Protection for you and your family, including company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share plan participation.
- Access to Santander products and services with no fee and additional discount and deals.
- Competitive rewards reflecting your impact and value.
- Wellbeing support including access to healthcare and mental health partners.
- Family leave, childcare options and tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities to shape your career.
Equal Opportunity
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating an accessible, fair and welcoming recruitment experience for all candidates.
Right to Work
- All candidates must have the right to work in the UK to commence employment with Santander.
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